Verizon

4.6
341 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Morristown, NJ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
89 Morris St, Morristown, NJ
07960, United States

Hours

Reviews

4.6
338 reviews
5 stars
286
4 stars
24
3 stars
1
2 stars
0
1 star
27

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Ben, Andrew, and Fernando.

Efficiency

Several reviews highlighted the quick and efficient service provided, with many customers noting that their issues were resolved promptly.

Knowledgeable Staff

Customers frequently commented on the staff's expertise, particularly in resolving technical issues and explaining billing and plan options.

Long Wait Times

Some customers expressed frustration with long wait times, particularly during busy periods, and suggested that the store improve its handling of appointments.

Mixed Experiences

While many reviews were positive, there were also negative experiences reported, particularly regarding communication and transparency about pricing.
  • BC
    Brittany Capizzi
    Nov 2, 2025
    5.0
    Hector worked with me on getting a new phone and was by far the most patient person with me!! My old provider was giving me a hard time but we made it work. Going back next week for my husband. Highly recommend this location and Hector!
  • DW
    Donovan Wick
    Oct 23, 2025
    5.0
    Quick and easy return of equipment as I was moving. They don't take cardboard though
  • RA
    Ron Ayres
    Oct 13, 2025
    5.0
    Went in with some kind of hardware issue. They helped arrange a new phone replacement via FedEx. Received that. went back helped me switchover the data. No fuss.
  • DL
    David Latton
    Oct 12, 2025
    5.0
    Omar, the manager at this location was very well knowledgeable bc he was able to explain my bill to me even tho I got my phone else where. Should have come here first. Thanks Omar.
  • KW
    Kevin Wyley
    Oct 5, 2025
    5.0
    Excellent, efficient, and knowledgeable service. The music in this store is very relaxing, and at times up beat. Great job.

Frequently Asked Questions About Verizon

What products and services does Verizon in Morristown, NJ offer?

Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Services include new lines, upgrades, new devices, accessories, and Fios Home Internet.

What are the operating hours of the Verizon store in Morristown?

The store is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.