Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Metuchen, NJ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
314 reviews
5 stars
272
4 stars
7
3 stars1
2 stars3
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Wilver, Yaritza, and Alberto.
Efficiency
Several reviews highlighted the efficiency of the staff in handling phone upgrades and data transfers, although some customers experienced delays.
Mixed Experiences
While many customers had positive interactions, there were notable complaints about poor service, long wait times, and unprofessional behavior from some employees.
Technical Support
Customers appreciated the technical assistance provided, especially in resolving issues with phone setups and data transfers.
Store Management
Feedback on management was mixed, with some praising their helpfulness while others reported unprofessional behavior and lack of accountability.
- JKJames KeaneNov 10, 20255.0Representative Alberto was a pleasure to work with . Overall good experience. He is very nice and knowledgeable.
- KCKathryn CastelblancoNov 4, 20251.0We went in to open a new line and have it bundled with our Verizon internet. There were two workers available and only one other customer in the store who was being helped by someone else. We were told to call 611 and continue saying customer service until someone helped us. We waited for 15 minutes and received no support from someone in the store or on the phone. No other customers entered and the two workers remained on their phones the entire time clearly showing us that they were uninterested in helping us. We will not be returning.
- JGJennifer GumbrechtOct 19, 20255.0Quick and friendly.
- AGAnthony GencarelliOct 16, 20255.0I was at the Metuchen store asking about info that didn't transfer from a third party ap on my phone that had a cracked screen and that wouldn't boot. A young woman, I believe her name is Jess, heard my conversation with another tech and jumped in and tried to help me out. She also suggested a similar Google Ap that will be backed up in Gmail, so I won't loose data going forward. She was excellent. She will be extremely successful in whatever career path she ultimately chooses because she is focused on doing the best she can do and is not a slacker.
- SSShivaSep 14, 20251.0I had a 3 PM appointment and waited for 20 minutes without any response. I only came to return a router, which I later did at another store in less than a minute.
Frequently Asked Questions About Verizon
What products does Verizon Metuchen offer?
Verizon Metuchen offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What are the store hours for Verizon Metuchen?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 12:00 PM to 6:00 PM.
Which brands can I find at Verizon Metuchen?
You can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
Does Verizon Metuchen offer in-store pickup?
Yes, Verizon Metuchen offers in-store pickup for orders.
What payment options are accepted at Verizon Metuchen?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
What services can I get at Verizon Metuchen?
Services include new lines, upgrades, new devices, accessories, and Fios Home Internet.
Does Verizon Metuchen provide free Wi-Fi?
Yes, free Wi-Fi is available at the store.
Is Verizon Metuchen accessible for Spanish speakers?
Yes, the store offers services in both English and Spanish.
What nearby places can I visit around Verizon Metuchen?
Nearby you can visit places like District at Metuchen shopping center, Middlesex Greenway park, and various restaurants including Comida Fresca and La Rosa Chicken & Grill.
Are there nearby coffee shops to Verizon Metuchen for a quick visit?
Yes, Biggby Coffee, Beans & Bread, and WFM Coffee Bar are all close by for a coffee break before or after your visit.
Which nearby locations can help customers find Verizon Metuchen?
Nearby landmarks like Amboy Bank, Supercuts hair salon, and the AT&T Store can help orient customers to find Verizon Metuchen easily.