Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Lake Hiawatha, NJ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.3
248 reviews
5 stars
194
4 stars
11
3 stars3
2 stars2
1 star
38
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and knowledge, others were described as rude and unprofessional.
Employee Performance
Several employees, particularly Saral, Tarif, and Abdul, were highlighted for their exceptional service, patience, and willingness to assist customers.
Billing Issues
Multiple reviews mentioned confusion and dissatisfaction regarding billing practices, including unexpected charges and miscommunication about costs.
Store Environment
The store environment received mixed reviews; some customers appreciated the friendly atmosphere, while others reported feeling ignored or dismissed.
Product Knowledge
While many employees demonstrated strong product knowledge, there were instances where staff were unable to answer basic questions or provide adequate assistance.
- RMRobin Mark5 days ago5.0I walked in from another Verizon, and I couldn’t get my phone activated. Terrell was able to assist me in a fast and polite manner. I recommend him for any of your wireless needs! Thank you for this headache saver!
- TGThomas GillilandNov 15, 20255.0Terrell was great.i switched from the mobile due to there lack of helping me out.i came here to check out Verizon to get a better deal and better customer service and Terrell was really good at listening to my concerns and made my day much better.im glad I came here and now a very happy new customer and I want to thank Terrell for all the info and honesty. This man i will be coming to see from now on!
- MFmichelle fasciaNov 3, 20255.0Terrell was a great help to me getting my Internet up and running..a great employee
- NSNeetu SharmaAug 16, 20255.0The service was exceptional, and the staff was incredibly knowledgeable. Saral and the entire team collaborated seamlessly to find the most favorable plan at an unbeatable deal. They made the process of switching to a new phone incredibly smooth.
- JDJamel DemirAug 10, 20255.0My wife needed an upgrade to her Apple phone (which was in the process of permanently shutting down). Saral O. was very helpful in finding & setting up her new phone. He handled everything efficiently & we were. Out of the store in less than 45 minutes.
Frequently Asked Questions About Verizon
What products does Verizon in Lake Hiawatha offer?
Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.
What services can I get at the Verizon store in Lake Hiawatha?
The store provides new lines, upgrades, new devices, accessories, and Fios Home Internet services.
What are the store hours for Verizon in Lake Hiawatha?
The store is open Monday through Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does Verizon Lake Hiawatha offer in-store pickup for online orders?
Yes, Verizon Lake Hiawatha offers in-store pickup services.
What payment options are accepted at Verizon Lake Hiawatha?
Payments can be made via American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Can I contact Verizon Lake Hiawatha via email?
Yes, you can contact them at Info@victra.com.
What brands of devices and accessories are available at Verizon Lake Hiawatha?
They carry Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, and several other popular brands.
Are there places to eat near Verizon Lake Hiawatha?
Yes, nearby dining options include Valentino's Pizza, Delicious and Best Chinese Food, Pakwaan Indian Take Out & Catering, and Spa Restaurant.
What nearby services might be useful when visiting Verizon Lake Hiawatha?
Nearby services include the United States Postal Service, H&R Block for tax services, Bank of America, and Western Union for money transfers.
Are there wellness or relaxation spots close to Verizon in Lake Hiawatha?
Yes, nearby options include Jennifer Day Spa, Muse Jennifer Spa, and Troy Meadows Dental for cosmetic and general dental care.