Verizon

4.3
253 reviews
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Business Details

5 N Beverwyck Rd, Lake Hiawatha, NJ
07034, United States
(973) 404-7996
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Lake Hiawatha, NJ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
5 N Beverwyck Rd, Lake Hiawatha, NJ
07034, United States

Hours

Reviews

4.3
253 reviews
5 stars
197
4 stars
11
3 stars
3
2 stars
2
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for their helpfulness and professionalism, while others were criticized for being rude and unhelpful.

Billing Issues

Numerous complaints about unexpected charges and billing discrepancies, leading to frustration among customers.

Employee Performance

Several employees, particularly Saral, Tarif, and Abdul, were highlighted for their exceptional service, while others were noted for poor customer interactions.

Store Experience

Inconsistent experiences reported, with some customers enjoying their visits and others feeling ignored or misled.
  • DB
    Demetrios Benos
    3 days ago
    1.0
    I have never had a worse customer service experience. The rep in the store messed up my order, made me return 2 other times to meet with a manager for an override on his initial mistake. They also charged me for what corporate told me is an optional $40 set up fee even though I set up the phones myself at home. I will never go back to this location.
  • VV
    Velibor Vasovic
    Dec 27, 2025
    1.0
    I never had such bad experience like with this Verizon Store ! They setup wrong account and send me wrong equipment. After returning everything and disconecting account I keep getting big amount bills. After weeks and weeks off phone calls they told me that everything is resolved. Today I got bill again! I will have to spend hours and hours again to resolve this othervise they will eventualy report non payment on my credit score! Looks like I will have to file a Compliant to New Jersey Division Of Consumer Affairs! This is almost 2 months now since it started !
  • RM
    Robin Mark
    Nov 18, 2025
    5.0
    I walked in from another Verizon, and I couldn’t get my phone activated. Terrell was able to assist me in a fast and polite manner. I recommend him for any of your wireless needs! Thank you for this headache saver!
  • TG
    Thomas Gilliland
    Nov 15, 2025
    5.0
    Terrell was great.i switched from the mobile due to there lack of helping me out.i came here to check out Verizon to get a better deal and better customer service and Terrell was really good at listening to my concerns and made my day much better.im glad I came here and now a very happy new customer and I want to thank Terrell for all the info and honesty. This man i will be coming to see from now on!
  • MF
    michelle fascia
    Nov 3, 2025
    5.0
    Terrell was a great help to me getting my Internet up and running..a great employee
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Frequently Asked Questions About Verizon

What products does Verizon in Lake Hiawatha offer?

Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection.

What services can I get at the Verizon store in Lake Hiawatha?

The store provides new lines, upgrades, new devices, accessories, and Fios Home Internet services.