Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Howell for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
211 reviews
5 stars
104
4 stars
22
3 stars
12
2 stars
11
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees like Nick, Andre, and Dawn received high praise for their helpfulness and professionalism, others like Jordan and certain unnamed staff were criticized for being rude and unhelpful.
Sales Practices
Several reviews indicated concerns about aggressive sales tactics, with reports of customers being pushed into more expensive plans despite their clear refusals.
Store Experience
Customers reported long wait times and inefficient service, with some feeling that staff were more focused on sales than on resolving issues.
Knowledge and Support
While some staff demonstrated excellent product knowledge and problem-solving skills, others were noted for lacking understanding, particularly with business accounts.
Overall Satisfaction
Overall satisfaction varies significantly; some customers had positive experiences and would return, while others expressed frustration and disappointment, indicating a need for improvement in service consistency.
- HBHelen BungertOct 14, 20255.0Nicholas Fredericks explained all our options clearly and comprehensively. While making us aware of other options we could add to our service, he didn’t press when we weren’t interested. That alone ensures we’ll be back. We wound up with the phone we wanted, at a good price, and a pleasant encounter with a very nice young man.
- MTMichael TannerOct 10, 20255.0Nick was very helpful and the service was fast. I'd come back to office.
- SZSteve ZigariSep 5, 20251.0Avoid at all costs. They are physically unable to help with anything and have to do everything online through online support so don't waste your time going just call support instead. The physical location couldn't even process and upgrade / trade in. Has created an issue I am still trying to remedy over 7 months later.
- RMRoberto MejiaAug 30, 20251.0In my opinion, the staff at that store provided very poor service. They haven't tried to help me at all the times I've been there! I went to pick up an order that I paid for online. Customer service told me to go to that store, but they didn't even try to help me.
- ASAlex SiegelJul 23, 20255.0I recently switched from T-Mobile to Verizon, and I couldn’t be happier — all thanks to Nick at the Howell, NJ location. After a frustrating experience at the Freehold Verizon store, I gave it one more try and headed to Howell, and I’m so glad I did. Nick made the entire process seamless. His professionalism, product knowledge, and genuine care for his customers stood out immediately. Not only did he help transition my personal line, but he also went the extra mile to assist with my business line — something that’s extremely important to me as a business owner. The best part? My new Verizon service is not only significantly better in quality, but it’s also cheaper than what I was paying before. Nick turned what could have been a stressful switch into a smooth, even enjoyable experience. He’s a true asset to the Verizon team. If you’re considering making the switch or need help with your service, ask for Nick at the Howell store — he truly makes all the difference.
Frequently Asked Questions About Verizon
What types of products does the Verizon store in Howell offer?
The Verizon store in Howell offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and other brands like Motorola, Kyocera, and TCL. They also provide FIOS, business cell phones, mobile hotspots, tablets, and laptops.
What are the store hours for the Verizon Howell location?
The Verizon store in Howell is open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Can I schedule an appointment to visit the Verizon store?
Yes, you can schedule an in-store appointment online through their website or via the My Verizon app for a convenient shopping experience.
What delivery and pickup options does Verizon offer at Howell?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options where available to ensure convenient order fulfillment.
What payment methods does Verizon Howell accept?
The store accepts various payment methods including checks, debit cards, and mobile NFC payments. Cash is not required.
Does the Verizon store offer repair services?
No, this Verizon location does not offer service repair for devices.
Is there free Wi-Fi available at the Verizon store in Howell?
Yes, free Wi-Fi is available for customers at the Verizon Howell store.
What popular stores near Verizon Howell could I visit before or after shopping?
Nearby stores include Kohl's for department and clothing shopping, Macy’s alternative options like SEPHORA at Kohl's for beauty products, and Barnes & Noble if you're interested in books.
Are there dining options near Verizon Howell for meals after your visit?
Yes, nearby dining includes LongHorn Steakhouse for steak and grill favorites, and Chipotle Mexican Grill for Tex-Mex cuisine and fast dining.
What wellness or beauty services can be found close to Verizon Howell?
Close to Verizon Howell are services like Hand & Stone Massage and Facial Spa for massages and facials, and ColorMe Nails Salon for nail care and beauty treatments.