Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Hamilton for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
248 reviews
5 stars
123
4 stars
20
3 stars
15
2 stars
14
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, while others praised specific employees for their exceptional service.
Store Experience
Several reviews mention long wait times and poor handling of customer issues, leading to frustration and dissatisfaction with the overall store experience.
Product Knowledge
There are mixed reviews regarding staff knowledge, with some customers highlighting helpful and knowledgeable employees, while others experienced staff who were dismissive or uninformed.
Sales Practices
Customers expressed frustration with perceived aggressive sales tactics and misinformation regarding plans and fees, leading to a lack of trust in the store's practices.
Technical Support
Many customers reported issues with technical support, either in-store or through customer service, indicating a need for better training and support systems.
- DBDiana BezsonovaNov 4, 20255.0I recently had a negative experience over the phone with Verizon and was seriously thinking about switching to another carrier. But then I was assisted by Jesey , and everything changed! Jesey helped me within seconds — explained everything clearly, professionally, and with great care. Thanks to Jesey’s help, not only were all my issues resolved, but my opinion about the company completely changed. I decided to stay with Verizon and even bought two more phones! Huge thanks to Jessy for the amazing service — employees like this make customers want to stay with Verizon forever!
- RMRon MNov 1, 20255.0Walked in to get a new cord. Walked out with a new phone. 😄 But... It was time
- TATalhah AzizOct 25, 20251.0I wanted to activate my phone, the rep could not do anything because the picture he took of the license was not taken correctly(his mistake) and it locked our account and we had to wait 24 hours. Then he told me I had to pay re-stocking fee for returning a defective device because it’s “store policy”. Why am I being a charged a fee for a device that cannot be activated? I called customer service and they waived it and told that the store rep was wrong. Not very helpful. Avoid this verizon location and go to another one.
- MSMichael SobhySep 14, 20251.0Very bad customer service.. went there to upgrade my phone and i asked the guy about all the options and he told me there is only one option is to upgrade to the highest plan in order to get any offer which is not true.. plus he wanted to charge extra $100 to get the 256GB which is also not true and also he wanted to force me to get the protection plan which i didn’t want then he goes it doesn’t look like you wanna make a deal today and i can’t help you get the phone without you buying the insurance , you can just get the phone online.. SOO UNPROFESSIONAL AND VERY BAD CUSTOMER SERVICE
- JSJason SikorskiSep 13, 20251.0I had an issue that was created by a return that was processed incorrectly. I went in to ask for help and they were very dismissive and told me to call customer service because there wasn’t anything they could do to help. However a 2nd Verizon store (independent location) was able to help me get everything cleared up and resolved. I don’t normally write reviews but was very disappointed in the lack of customer service being that this is a corporate store.
Frequently Asked Questions About Verizon
What brands of smartphones can I find at the Verizon store in Hamilton?
The Verizon store in Hamilton offers the latest smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and also carries Motorola, Kyocera, and TCL brands.
What are the operating hours of the Verizon store in Hamilton?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does Verizon Hamilton offer in-store pickup and delivery services?
Yes, Verizon Hamilton provides in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
Can I schedule an appointment to shop at Verizon Hamilton?
Yes, you can conveniently schedule an in-store appointment online or book via the My Verizon app.
What types of services does Verizon Hamilton provide for businesses?
Verizon Hamilton offers business solutions including business cell phones, mobile hotspots, tablets, laptops, and mobile, wireless internet, and voice plans.
What payment methods are accepted at Verizon Hamilton?
Verizon Hamilton accepts pay checks, debit cards, and mobile NFC payments; cash is not required.
Is free Wi-Fi available at Verizon Hamilton store?
Yes, Verizon Hamilton offers free Wi-Fi for customers in the store.
What nearby dining options can I visit before or after shopping at Verizon Hamilton?
Nearby dining options include Subway for sandwiches, Dunkin' for coffee and donuts, Dairy Queen for fast food and ice cream, Honeygrow for casual dining, and Mission BBQ for American barbecue cuisine.
Are there any nearby entertainment or hobby stores near Verizon Hamilton?
Yes, customers can visit GameStop and Hamilton Marketplace - GameStop for video games, toys, and entertainment before or after their visit to Verizon.
Where can customers get beauty or personal care services near Verizon Hamilton?
Prestige Nails and Spa, Prestige Nails & Waxing, and Hair Cuttery are nearby salons offering nail, waxing, hair, and beauty services close to Verizon.