Business Details
About
Cell Phone Store
Welcome to R Wireless, your trusted local Verizon store in Franklin. We offer a full range of home and mobile solutions, including Verizon Home Internet, discounted streaming bundles, and reliable device protection. Upgrade your Apple iPhone, Google Pixel, or Samsung Galaxy, and explore our selection of phones, tablets, wearables, and accessories. We also provide Business Internet, advanced phone systems, and fleet management to support local businesses. Our team includes bilingual representatives fluent in Spanish, ready to assist you. Visit or call R Wireless for expert support and the latest Verizon promotions!
Location
Hours
Reviews
4.9
812 reviews
5 stars
784
4 stars11
3 stars5
2 stars2
1 star10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of employees like Nick, Elvin, and Donna.
Professionalism
Several reviews highlighted the professionalism of the staff, particularly in handling complex issues and providing thorough explanations.
Positive Experiences
Many customers reported positive experiences, often mentioning that they felt valued and well taken care of during their visits.
Mixed Feedback on Donna
While some customers had great experiences with Donna, others reported negative interactions, suggesting inconsistency in her service.
Efficiency
Customers appreciated the quick and efficient service, with many noting that their issues were resolved promptly.
- BFBrittany Forsyth3 days ago5.0Donna Kebler was a fantastic help for me in changing my phone plan and upgrading my broken phone. She is simply the best and I can’t thank her enough.
- HHHaleyOct 30, 20255.0Nick and Travis are amazing! They both helped me quickly and efficiently to change my offices internet and phone provider. Travis went above and beyond to get our outdated system working with their equipment. I’m very grateful for the help and smooth transition. I’ll be recommending their services to anyone looking to do business with Verizon!
- DRDan RussoOct 17, 20255.0Finally got my new phone thank you Elvin but most of all thank you NICK!! one of, if not the best advisor that branch has, very laid back easy to talk to stayed late to help get my phone set up did not complain once highly recommend asking for NICK thank you Verizon, Nick much appreciated
- SBSharon BoveSep 16, 20251.0I had a bad experience here. If you are older and don’t want to be taken advantage of do not see Donna. She almost doubled our bill when I went to replace my phone while saying the whole time she’s saving money and pretending to be your best friend. I would see one of the other representatives. They have all been helpful in the past.
- TGTessa GoriAug 16, 20255.0Donna is amazing! She really cares about her customers and helped us out so much!
Frequently Asked Questions About Verizon
What services does Verizon at 109 State Rt 23 in Franklin offer?
Verizon offers home and mobile solutions including Verizon Home Internet, discounted streaming bundles, device protection, phone upgrades, and business services like Business Internet, advanced phone systems, and fleet management.
What are the store hours for Verizon in Franklin?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
Can I pick up my order in-store at Verizon, Franklin?
Yes, Verizon offers in-store pickup services for your convenience.
Does Verizon in Franklin have Spanish-speaking representatives?
Yes, the team includes bilingual representatives fluent in Spanish to assist customers.
How can I contact Verizon in Franklin?
You can call them at +1 973-823-1212 or visit their website at https://r-wireless.com/.
Where is Verizon located in Franklin?
Verizon is located at 109 State Rt 23, Unit 4, Franklin, NJ 07416.
What nearby dining options are available around Verizon in Franklin?
Nearby dining options include TJ's Pizza, TJ's Pizzeria, TJ's Banginboli Pizza, Asia Lee, Aslalee Chinese Restaurant, The Quarry Grill, Coyote Cocina Mexicana, The Bagel Tree, and Starbucks coffee shops.
Are there any beauty or spa services near Verizon in Franklin?
Yes, Chris Nails & Spa and Rumours Hair Salon are nearby for nail and hair services and spas.
What recreational or fitness facilities are close to Verizon in Franklin?
Anytime Fitness gym and Franklin Pond Creek park are nearby spots for fitness and outdoor activities.
Can I visit any cultural or educational attractions near Verizon in Franklin?
Yes, the Franklin Mineral Museum is nearby, offering exhibits related to minerals and science.