Business Details
About
Cell Phone StoreElectronics Store
Visit our store at East Hanover for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.3
385 reviews
5 stars
177
4 stars
37
3 stars
15
2 stars
25
1 star
131
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness, particularly Lily, while others were criticized for being unresponsive or rude.
Billing Issues
Multiple reviews highlight problems with billing, including unexpected charges and difficulties in resolving billing disputes, leading to a loss of trust among customers.
Store Experience
Customers reported long wait times and poor management of the sign-in process, contributing to frustration and dissatisfaction with the overall store experience.
Product Knowledge
While some employees demonstrated strong product knowledge and provided effective assistance, others were noted for lacking the necessary expertise to resolve customer issues.
Trust and Reliability
Several customers expressed a loss of trust in the store due to deceptive practices and unresolved issues, indicating a need for improved transparency and accountability.
- VHVishant HathiNov 4, 20255.0I went here to find the best deal to add a phone. Andy was very helpful and gave me several options. Great customer service. If you go in ask for Andy highly recommend
- MSmartin strassbergOct 24, 20251.0Refused to help on problem on new watch got at the store. Help was terrible and refused to help. On phone had a problem and had to go to Apple to solve easy solution. Help was very unresponsive.
- AWandre whitleyOct 19, 20255.0Great. Place. To. Get. Help. Workers. Are. Very. Helpful
- LLLi LuOct 16, 20251.0Used to be very good, don’t know why the service is getting unbelievably terrible recently. Staffs are not professional at all
- BABernice Adu-AmankwaOct 2, 20251.0BEWARE! I went in to get a temporary one month service. Took in own phone, bought a chip. Was told no problem with cancellation and BTW, you’re due for a phone upgrade FREE of charge if you keep your old phone. Why then does my bill go up By almost $200 the next billing cycle. I looked at the breakdown and a whole Samsung line was added to my account( we are an iPhone family) went in to the store and was immediately told this is fraud so reach out to the fraud department. Reached out to fraud who passed me on to another person. After 1 hr 45 minutes of my time wasted, my bill was finally rectified. The explanation I got was somehow maybe the system glitched and added in the Samsung line. I call BS. Always come to this store and have never had major issues till now. They’ve lost my trust.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon East Hanover location?
The Verizon store in East Hanover is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Which 5G smartphones are available at Verizon East Hanover?
Verizon East Hanover offers the latest 5G smartphones including the new iPhone 15, Google Pixel 8, and the Samsung Galaxy S23.
What delivery and pickup options does Verizon East Hanover provide?
Customers can choose in-store pickup, curbside pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Can I schedule an in-store appointment at the Verizon East Hanover store?
Yes, you can schedule an in-store appointment online to ensure personalized service during your visit.
What types of products and services does Verizon East Hanover offer?
The store offers mobile plans, wireless internet plans including Fios, voice plans, business cell phones, tablets, laptops, and 5G home internet.
Does Verizon East Hanover accept multiple forms of payment?
Yes, the store accepts checks, debit cards, and mobile NFC payments; cash is not required.
Is there free Wi-Fi available at Verizon East Hanover?
Yes, Verizon East Hanover provides free Wi-Fi for customers inside the store.
What nearby places can I visit for dining before or after shopping at Verizon East Hanover?
Nearby dining options include Uncle Maddio's Pizza, Jersey Mike's Subs, TGI Fridays, Friday's East Hanover, Smashburger, Chipotle Mexican Grill, and Burger King.
Are there beauty salons close to the Verizon store in East Hanover?
Yes, several nearby beauty salons include BeautyByHavanna, Hair By Kelly, Tricia Caruso Heavenly Hair Lounge, Dream in Pink, Moon Cove Salon, Luminous Lash Studio, and My Salon Suite.
Which nearby stores offer automotive services around Verizon East Hanover?
Nearby automotive services include the Porsche Service Center East Hanover, Exxon gas stations, and Exxon & Mobil Stations.