Verizon

Reviews

• BV

  Beshoy Victor

  Jan 4, 2026
  1.0
  Poor Customer Service and Technical Support Experience Dear Verizon Customer Service Team, I am writing to express my dissatisfaction with the recent experience I had at one of your stores. On 01-04-2016 , I arrived at the store around 4:00 PM and waited for approximately 30 minutes(14 waiting list ), despite the store being crowded. During my wait, I noticed that one of your staff members was outside on a phone call, which added to the frustration. When I finally got to speak with a representative, I explained that I only have a Verizon line for my daughter’s Gizmo watch and i send to login to my Verizon app to make auto payment as i pay every month $20 exrta fees for late payment. I was informed that the Verizon app does not support a watch ( which is Wrong ),and when i asked him are you sure he told me ( am working here for 4 years with laughing smile ) which was both disappointing and not clearly communicated beforehand. When I asked to cancel my line, I was told I would incur a $150 fee. After a moment of consideration, the representative left me and he told me i will come back to take your time During this time, I sought assistance from another staff member and requested to speak with a manager. The response I received was dismissive, and I was told to calm down, which was upsetting, especially with my daughter present and she hugs me as she is afarid from the situation and i explained my problem to him then he told me i will check and come to you back and he left and didn't come back to me In the end, I left the store feeling ignored and frustrated. Ironically, I was able to resolve the issue and access the Verizon app with my watch by seeking help through ChatGPT, which makes the experience even more disappointing. I hope that you can address these concerns and improve the overall customer experience.
• VC

  Vivian D Contreras

  Dec 26, 2025
  5.0
  Excellent service received from Tefani. She is the best. You can go to Verizon East Brunswick and you won’t regret getting serviced by her!
• GL

  Giuliana Law

  Dec 11, 2025
  1.0
  Do NOT use this store! The manager and sales people are LIARS!!! I was told my bill switching from AT&T would be one amount and guess what? It's about $80 more a month than they said. Was told I would've getting free phones and a gift cards to pay off my old phones, we gave them our old phones the next day and we will have not received the gift cards. I have a hand written monthly total in the managers handwriting and it was totally wrong, they will tell you anything to get you to switch. I have spent numerous trips to the store and way too much time on the phone with customer service. Wish I could give 0 stars but will give them an FTC complaint instead.
• SG

  Shep Glennon

  Dec 3, 2025
  5.0
  Large open spaces, Michael attended to me right away and I felt taken care of- I'm not used to such excellent customer service!
• RH

  Rachel Hollander

  Nov 30, 2025
  1.0
  Very unhelpful at this location.

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