Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Bernardsville, NJ. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
234 reviews
5 stars
207
4 stars
8
3 stars0
2 stars1
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, friendly, and helpful, particularly highlighting John and Alex for their exceptional service.
Long Wait Times
Several reviews mentioned long wait times and insufficient staffing, leading to frustration among customers.
Mixed Experiences
While many customers had positive experiences, some reported issues with upselling and poor service from management, indicating inconsistency in customer care.
Technical Assistance
Customers appreciated the thorough assistance with technical issues and phone setups, especially from staff members like John.
Store Management
Feedback on management was mixed, with some praising their commitment while others criticized their customer service approach.
- KCKyle Czarnecki4 days ago5.012/10 customer service from John and Jaden
- CPChester PattersonNov 6, 20251.0Horrible. Had an appointment and still sat there for 90 minutes. Heard the whole song and dance for the upgrade to the 17. They have no phones in stock. Great work.
- BRBernadette RubboSep 9, 20255.0Jaden and his team members were extremely knowledgeable, efficient, and professional. I have been to other Verizon stores in the area but they simply don’t compare to the outstanding level of assistance I received at this location. I highly recommend this Victra location! 👍
- FAFrances ArnoneAug 9, 20254.0I bought a new phone and I needed my contacts transferred from the old phone. That was done and all my Answered
- MImary IannelliAug 1, 20255.0They were knowledgeable quick and very nice to work with
Frequently Asked Questions About Verizon
What types of products does the Verizon store in Bernardsville offer?
The store offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What brands are available at the Bernardsville Verizon location?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate and Otterbox.
What are the operating hours for the Verizon store in Bernardsville?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 12:00 PM to 5:00 PM.
Does the Verizon store in Bernardsville offer in-store pickup services?
Yes, the store offers in-store pickup for orders placed online.
What payment options are accepted at the Bernardsville Verizon store?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
How can I contact the Bernardsville Verizon store?
You can reach them by phone at +1 908-367-3913 or via email at Info@victra.com.
Does the Bernardsville Verizon store provide services in Spanish?
Yes, the store offers services in English and Spanish.
Are there any nearby dining options close to the Verizon store?
Yes, nearby dining options include Ricky's Thai Bernardsville and Bagels 4 U of Bernardsville, great for grabbing a meal before or after your visit.
What fitness and wellness centers are near the Verizon store?
GameChanger Fitness Bernardsville gym and The Bar Method yoga studio are nearby, perfect for a workout or relaxation session around your visit.
Are there any convenient services near the Verizon Bernardsville store for customers?
Nearby services include The UPS Store 4395 for packing and printing, Costello’s Ace Hardware for home needs, and TD Bank for financial services.