Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Keene for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.2
157 reviews
5 stars
74
4 stars
9
3 stars
7
2 stars
11
1 star
56
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with staff being unhelpful, condescending, or dismissive.
Sales Practices
Several reviews mentioned aggressive sales tactics and misleading information regarding plans and pricing.
Staff Knowledge
While some staff were praised for their knowledge and helpfulness, others were criticized for lacking basic product knowledge.
Store Experience
Customers frequently noted long wait times and inefficient service, leading to frustration and dissatisfaction.
Mixed Reviews
There were a few positive experiences highlighted, particularly with specific employees, but overall sentiment was largely negative.
- KSKimberly Saunders2 days ago5.0The staff at Verizon are fantastic they are professional .Yo can not ask for a better crew.
- CVChris VervilleNov 12, 20251.0Went in yesterday to add 2 lines to my plan, waited 10 minutes without any acknowledgement from the 4 staff working! I’ll be looking elsewhere as the customer service is awful!
- TTtorcanoSep 26, 20251.0The Verizon coverage in the area continues to get worse with every “fix” and this store is in complete denial about it. My phone now says 5G in the area, but the connection is WORSE. Many places I had a poor connection, I now have NONE. Will be paying off my devices and going next door (AT&T) as soon as possible.
- WSWendy StebbinsSep 23, 20255.0Kyle very nice very help full. He #one in my book.
- ESElizabeth Sarah-AnnAug 25, 20251.0The manager gave me a transfer pin that wasn't even correct! Now my partners number is messed up too because of this.
Frequently Asked Questions About Verizon
What products does the Verizon store in Keene offer?
The Verizon store in Keene offers the latest 5G smartphones including the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and provides business cell phones, mobile hotspots, tablets, and laptops.
What are the opening hours for the Verizon store in Keene?
The Verizon store is open Monday to Saturday from 10:00 AM to 7:00 PM and on Sunday from 10:00 AM to 5:00 PM.
Does the Verizon store in Keene offer online order pickup?
Yes, you can buy online and pick up your order in store. They also offer free 2-day shipping, express lockers, and same-day delivery in select areas.
Can I schedule an in-store appointment at the Verizon Keene location?
Yes, you can schedule an in-store appointment online or through the My Verizon app for your convenience.
What payment methods are accepted at the Verizon store?
The Verizon store accepts checks, debit cards, and mobile NFC payments. They do not require cash only.
What types of plans does the Verizon store in Keene provide?
The store offers mobile plans, wireless internet plans, and voice plans to meet your connectivity needs.
What are some nearby places I can visit when I come to the Verizon store in Riverside Plaza, Keene?
Nearby places include the AT&T Store, Burger King for a quick meal, and Riverside Plaza shopping center for additional shopping options.
Is there a place nearby the Verizon store where I can get my keys duplicated?
Yes, Minute Key locksmith services are available nearby for your key duplication needs.
Where can I eat near the Verizon store in Keene?
You can visit Burger King and Redbox nearby for fast food options and more dining choices in the Riverside Plaza area.
Are there other mobile phone stores close to the Verizon store in Keene?
Yes, the AT&T Store is located nearby if you wish to compare mobile phone accessories and services.