Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Concord, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 62 Damante Dr.
Details
- DeliveryNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.7
312 reviews
5 stars
273
4 stars
14
3 stars
6
2 stars1
1 star
18
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient during their interactions.
Employee Performance
Specific employees like Cole, Matt, and Will received numerous commendations for their exceptional service and expertise.
Store Environment
The store was noted for being clean and well-organized, contributing to a positive shopping experience.
Communication Issues
Some customers reported dissatisfaction with communication, particularly regarding unexpected fees and service issues.
Overall Experience
While many reviews highlighted positive experiences, a few customers expressed frustration with specific employees and service delays.
- DFDestiny Faith1 day ago5.0Cole was awesome he helped me with my phone big time!
- BBBen ByerhoffNov 16, 20255.0Joe was super helpful and quick. We first went to the corporate store and they were awful as usual. I’m only coming here from now on.
- GMGeorgia MillotNov 8, 20255.0Matt was absolutely phenomenal. His good humor and product knowledge made my experience extremely positive!! VERIZON IS FORTUNATE TO HAVE HIM!
- ARashley richtmyerOct 24, 20255.0Came in today because my iPhone was having problems and have been so frustrated until the manager, Matt was able to help me out. The new store looks so good and clean!
- MDMichael DrewOct 13, 20254.0Will was VERY helpful, he explained everything in an easy to understand and concise manner. A surprise $50.00 set up fee was incurred which we found out about after the transaction took place. This fee is a “store” fee above and beyond the fees that will show up on the next cycle for purchasing a new phone. Apparently this fee is set by the store owner. This was a bit hard to swallow as it seems a little shady that it wasn’t known until the very end of the transaction.
Frequently Asked Questions About Verizon
What products and services does Verizon Concord offer?
Verizon Concord offers the latest smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service, including services like bill payments, new device activation, and device financing.
What are the store hours for Verizon Concord?
Verizon Concord is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Does Verizon Concord provide in-store pickup services?
Yes, Verizon Concord offers in-store pickup for your convenience.
What payment options are accepted at Verizon Concord?
Verizon Concord accepts American Express, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Is Verizon Concord accessible for customers with disabilities?
Yes, Verizon Concord has wheelchair accessible entrances and parking to accommodate customers with disabilities.
How can customers schedule an appointment at Verizon Concord?
Customers can schedule appointments online at https://wirelesszone.com/appointments/ for personalized service and consultation.
What brands can I find at Verizon Concord?
Verizon Concord carries top brands including Verizon, Apple, Samsung, Google, Motorola, LG, Otterbox, JBL, and many more.
What nearby dining options are available around Verizon Concord?
Nearby dining options include Ninety Nine Restaurant & Pub and 99 Restaurants, both great places to eat before or after visiting Verizon Concord, which is located next to Ninety Nine Restaurant.
Where can I find other electronics or mobile phone stores near Verizon Concord?
Nearby electronics and mobile phone stores include the Verizon store and Target Concord, which can be convenient for comparing devices or accessories when visiting Verizon Concord.
Are there additional services or stores near Verizon Concord for daily needs or errands?
Yes, nearby places like The Home Depot for home and garden supplies, UPS Access Point for shipping services, and Great Clips for hair care are conveniently located around Verizon Concord, making it easy to run multiple errands in one trip.