VCA MidWest Veterinary Referral and Emergency Center

3.3
386 reviews
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Business Details

9706 Mockingbird Drive, Omaha, NE
68127, United States
(402) 513-8741
https://vcahospitals.com/midwest
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About

Veterinarian Emergency ServicesVeterinary Clinics & HospitalsVeterinariansVeterinary Information & Referral Services
Our hours for Specialty Services are Monday-Thursday 8am-5pm. Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.

Location

VCA MidWest Veterinary Referral and Emergency Center
9706 Mockingbird Drive, Omaha, NE
68127, United States

Hours

Reviews

3.3
386 reviews
5 stars
212
4 stars
9
3 stars
6
2 stars
14
1 star
145

What are people saying?

AI-generated from recent customer reviews

Compassionate Care

Many customers praised the staff for their kindness and compassion during difficult times, especially when dealing with end-of-life decisions for their pets.

Communication

Customers appreciated the thorough communication regarding treatment options and costs, with many noting that they felt informed throughout the process.

Expertise

The veterinary staff was frequently described as knowledgeable and skilled, successfully diagnosing and treating various conditions.

High Costs

Several reviews mentioned the high prices for services, with some customers feeling that they were charged excessively for treatments.

Mixed Experiences

While many had positive experiences, there were also reports of rude staff and dissatisfaction with the level of care received, particularly in urgent situations.
  • SK
    Sarah K
    3 days ago
    5.0
    I had to rush my dog in for emergency diagnostics. Every single person was incredibly kind and caring. I know vet care…especially vet emergency care can be expensive, but they truly worked with me to create a plan that gave us as much information as possible while still focusing on treating my dog’s symptoms. Emergency vet work isn’t easy, but I felt so supported the entire time, and my dog was genuinely cared for. I’m grateful for the compassion and professionalism we received during such a stressful moment. Highly recommend.
  • CP
    cyndi pokorny
    Nov 6, 2025
    5.0
    I would like to add and agree with my daughter about the care we received for Alexis. The care and compassion they have for your little love one could not be greater. It starts with the moment you walk in the place. The knowledge and expertise the staff has is outstanding. After we left Alexis with them, I had them do most communication with me since my daughter is a teacher and could not be taking calls during the day. Never once did I not know what was going on. The surgery Alexis needed was explained thoroughly of what would need to be done before, during and after the surgery asking for your approval before going forward. The communication also stayed open throughout recovery on how Alexis was doing. We still have our sweet Alexis because of the staff here. If your little loved one needs immediate attention I would recommend this place in a heartbeat.
  • AP
    Amy Pokorny
    Nov 6, 2025
    5.0
    I can’t say enough good things about this place! We had originally taken my cat, Alexis, to an urgent care that misdiagnosed her. When her symptoms didn’t improve, we decided to get another opinion—and I’m so glad we did. This team immediately found the real issue and performed life-saving surgery. They are incredibly knowledgeable, thorough, and caring. From the front desk staff to the surgeons and technicians, everyone was so compassionate and made me feel completely at ease about leaving Alexis in their care. They kept me updated throughout her stay, both on her condition and the costs, so I always knew what was going on. I would recommend this emergency vet to anyone who needs someone to look at their animal right away. You can trust that your pet will receive the best care possible here. I’m forever grateful to them for saving Alexis’s life.
  • LS
    Lauren Sullivan
    Nov 1, 2025
    5.0
    Jerrod and Conor were so so helpful when we brought our cat in after a fight. Would recommend to anyone!
  • RB
    Renee Broocks
    Oct 31, 2025
    5.0
    We were referred to the neurology department for our sweet pittie Glitter who was having neurological issues from our primary vet and went this week. Dr. Donaldson and the technician we worked with were amazing. We didn’t get the news we were hoping for, but Dr. Donaldson and his team made Glitter and myself feel extremely comfortable. He went in detail to describe what they found on the MRI and explained everything in a way I could process. He explained the options we had in a clear and kind way. Glitter can be nervous at the vet, but both Donaldson and the technician we had made her feel very comfortable and less anxious than she normally can be at vet offices. I feel much more better about going through this next step and process with a staff who you can tell truly cares about your pet and are very knowledgeable in what they are doing.
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Frequently Asked Questions About VCA MidWest Veterinary Referral and Emergency Center

What are the specialty services offered at VCA MidWest Veterinary Referral and Emergency Center?

VCA MidWest offers specialty services including Cardiology, Emergency & Critical Care, Dermatology, Diagnostic Imaging, Internal Medicine, Physical Rehabilitation, and Surgery.

What are the regular operating hours for VCA MidWest Veterinary Referral and Emergency Center?

The center is open 24 hours from Monday through Thursday, limited hours on Friday (open midnight to 6 AM), closed on Saturdays, and open Sunday from 4 PM to midnight.