VCA MidWest Veterinary Referral and Emergency Center

3.3
393 reviews
Get DirectionsCallWebsite

Business Details

9706 Mockingbird Drive, Omaha, NE
68127, United States
(402) 513-8741
https://vcahospitals.com/midwest
GoogleFacebookTwitter

About

Veterinarian Emergency ServicesVeterinary Clinics & HospitalsVeterinariansVeterinary Information & Referral ServicesVCA Animal Hospitals
Our hours for Specialty Services are Monday-Thursday 8am-5pm. Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.

Location

VCA MidWest Veterinary Referral and Emergency Center
9706 Mockingbird Drive, Omaha, NE
68127, United States

Hours

Reviews

3.3
393 reviews
5 stars
216
4 stars
9
3 stars
6
2 stars
15
1 star
147

What are people saying?

AI-generated from recent customer reviews

Compassionate Care

Many customers praised the staff for their kindness and compassion during difficult times, especially when dealing with end-of-life decisions for their pets.

High Costs

Numerous reviews highlighted concerns about high prices for services, with some customers feeling pressured into expensive treatments.

Mixed Experiences

While some customers had positive experiences with attentive and knowledgeable staff, others reported rude behavior from front desk personnel and dissatisfaction with the care received.

Emergency Response Issues

Several reviews mentioned long wait times for emergency care, with some customers feeling their urgent cases were not prioritized.

Communication and Transparency

Customers appreciated clear communication regarding treatment options and costs, but some felt that financial discussions overshadowed the care process.
  • TT
    Tim
    5 days ago
    5.0
    VCA are vary honest upfront, caring staff. Got me in as soon as possible. They helped me and my baby boy. Thank you for your support and patience.
  • AJ
    Alyssa Jurgens
    Jan 5, 2026
    1.0
    Absolutely worst service I could imagine and I am happy my dog did not end up in their care. This past Friday, I rushed my dog here to be seen because he was visibly not well and was visibly very weak. I got my dog to walk into this "emergency" vet hospital and immediately was denied at the entry by the front desk lady. She stated "we want to close at 12 so we are only taking emergencies, got to Urgent Pet care in Papillion." Which was a 10 minute drive that I knew my dog was limited on his time. She denied him care without even hearing me out and I guarantee if you watch the cameras, you will see that is exactly what happened. My dog ended up dying at Urgent Pet Care due to liver failure, which if I am correct is an emergency. This place is a joke and the worst front desk staff I have ever met. Do not take your animals here if you care about them. I already filed a complaint with the Better Business Bureau and provided them all of the proof and receipts.
  • DH
    Dave Hudson
    Dec 15, 2025
    5.0
    Our Levi was having serious digestive issues We took him in at 3:00 am and the staff was very attentive and concerned. As it looked like cancer we had to make the tough call to have him put down. Everyone was very compassionate. Thank you.
  • VP
    Vicki Pixler
    Dec 9, 2025
    1.0
    My Yorkie was attacked and had her chest skin ripped from her body. Instead of helping her, I realized all you wanted was money. And if I couldn't pay you $4000.00 at the time you wouldn't do anything. Which you didn't. You left me no choice but put my sweet, beautiful, little baby put to sleep. To this day I still am haunted by that night. Why wouldn't you help? I thought you cared about animals. No, you cared about money only. I feel guilty, heartbroken, and very angry. And I will never understand your heartlessness towards me, but especially for my dog. Everyone of you should be ashamed of yourselves. I would have made payments to you but you wouldn't accept that. You are all heartless.
  • KJ
    Kay Jones
    Dec 5, 2025
    2.0
    Unless an absolute true emergency. Do not go here. When I called the receptionist she made me feel like I needed to get my dog there asap because of the tremors and shakes my dog was experiencing in his hind legs. Being a naive new dog owner I did. A waste of time and money. I felt like they thought I was an idiot and unless I was willing to fork over $500+ dollars they weren’t even going to exam my dog. Which they didn’t. Also, I have a rescue dog which is very attached and timid. He has anxiety.. all they insisted and were concerned about was sedating my dog and getting him put on long term trazadone for daily living and outtings. If you want to go to a place where you and your animal don’t feel truly cared about as well as price gauged. This is it.
Read more reviews on Google

Frequently Asked Questions About VCA MidWest Veterinary Referral and Emergency Center

What are the specialty services offered at VCA MidWest Veterinary Referral and Emergency Center?

VCA MidWest offers specialty services including Cardiology, Emergency & Critical Care, Dermatology, Diagnostic Imaging, Internal Medicine, Physical Rehabilitation, and Surgery.

What are the regular operating hours for VCA MidWest Veterinary Referral and Emergency Center?

The center is open 24 hours from Monday through Thursday, limited hours on Friday (open midnight to 6 AM), closed on Saturdays, and open Sunday from 4 PM to midnight.