Cricket Wireless Authorized Retailer

Reviews

• RO

  Rami Othman

  Nov 25, 2025
  3.0
  I am giving three star because of a privacy matter.
• AF

  anthony frakes

  Aug 15, 2025
  5.0
  Amazing help, very patient and helped me get a new phone swiftly with an upgrade!
• MM

  mali maynez

  May 11, 2024
  1.0
  So I was shopping for a new carrier and I noticed Cricket had a sale going on Moto g Stylus 5g for $29.99. I chatted with Cricket website to get idea on expect cost as well to see what was cheaper online or in store. So my husband and I went to this location on 5/8/24 to check things out. When we walked in no one was there just the agent so I was excited I would have his full attention to address all my questions. I informed him right away the phone I was interested in and we were looking to open 2-3 lines. The agent informed that yes the phone is on sale for $29.99 and what the cost would be to get that day. I currently had not had a working phone for about a month so we decided to go ahead and get the phones right there and then. The agent goes and grabs the phones comes back to set up the account for 3 lines with Moto g stylus 5g. As the agent is creating the account and activating the phones my husband mentions several times that 1 box said Moto g Stylus 5g and the other 2 boxes didn't. Agent ends up having to call 2 people to figure out issue he ran into once he is done activating the phones he begins ringing us up and gives me a price totally different then what chat person gave me and what he gave me before he activating the phones. He tells us oh I'm not sure why it's not giving the discounts for the phone. He calls the manager back to see what was causing the issue she tells him for us to get the discounts he had to 1 phone on $60 plan and the other 2 phones together for $60 plan ok so makes sense and the price dropped. So we leave with 3 new phones. The next day I noticed when I wasn't connected to wifi my phone said 4g. Husband looks at the receipt and notice 1 phone says 5g for $29.99 and the other 2 say Moto g stylus 4g $49.99 by this time cricket was closed. So on 5/10 we go back to the store to do exchange well since the phone is no longer $29.99 they said they would refund me money and switch phones but now to get the phone I originally asked for will have to pay $90. Agent who didn't sell me the phones calls the same manager from the other day and I forms her of the agent mistake and she says there is nothing can be done cause phone is not on sale for $29.99. I'm sorry what this is not my fault why would I want a 4g phone for $49.99 when i can get the same phone but 5g for $29.99. I am so upset I left angry and crying I am paying for agen mistake and Cricket refuses to make it right. Now I regret purchasing these phones and doing business.
• HB

  Harry Brogan

  Nov 16, 2023
  4.0
  Excellent customer service and personable employees...highly recommend this store for your Cricket needs
• SL

  Sherri LeGrand

  Dec 4, 2022
  5.0
  Have had Cricket for 15yrs. Their customer service is exceptional, and the area coverage I have had no problem with even when in the Bahamas.

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