Verizon

4.6
321 reviews
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Business Details

877 E Gannon Ave, Zebulon, NC
27597, United States
(919) 887-2663
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Zebulon, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
877 E Gannon Ave, Zebulon, NC
27597, United States

Hours

Reviews

4.6
316 reviews
5 stars
265
4 stars
18
3 stars
4
2 stars
6
1 star
23

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers reported a mix of experiences with customer service, with some praising specific representatives for their helpfulness and professionalism, while others expressed frustration with long wait times and lack of attention.

Staff Knowledge

Many customers highlighted the knowledge and expertise of staff members, particularly Nick, Jazmin, and Berenice, who were noted for their ability to explain products and assist with technical issues.

Store Environment

While some reviews mentioned a clean and pleasant store environment, others criticized the professionalism of staff and the cleanliness of facilities, particularly the bathrooms.

Sales Experience

Several customers had positive experiences with the sales process, appreciating the guidance and support provided during phone upgrades and plan changes, although there were complaints about misleading information regarding pricing.
  • SJ
    Sequana Johnson
    Jan 2, 2026
    5.0
    Very helpful staff. Quick and efficient!
  • DG
    Dan Gordon
    Nov 29, 2025
    1.0
    We had an extremely disappointing and frankly infuriating experience during our visit. We stood there for 15 minutes with zero assistance while the person who seemed to be “in charge” barely acknowledged us, let alone made any effort to help. She literally set a tablet in front of us and walked away for ten minutes like we were supposed to magically figure everything out on our own. When another Verizon associate finally came out from the back, we asked for help — only to be told he couldn’t step in because they work on commission. At that point, the whole situation made perfect sense… and became even more aggravating. So we left. And yes, we made it clear that whatever commission they were worried about just walked right out the door. Because if this is the level of effort they put into customer service, they don’t deserve it anyway. Happy Small Business Saturday! Directly to owner/operations manager: Look at your interior cameras this afternoon. Husband and wife with blue t-shirts and two daughters.
  • SW
    Sandi Williams
    Nov 24, 2025
    5.0
    I visited the store because I could not get my phone to charge Each time I connected to charger. Sean was a person who helped me along with another young man whose name I don’t recall. They explained to me what the problem was with the phone and make sure that I receive the proper promotional information as well as discounts. I had a medical emergency which they responded promptly to Help resolve
  • CG
    Cesar Gunn
    Nov 11, 2025
    5.0
    Kiki was the best rep I've dealt with. She was very transparent and worked with me thru the whole process.
  • JA
    Jenny Agosta
    Nov 1, 2025
    1.0
    The store opened at 10 AM and I got there at 10:20 AM, there was a man in a denim jacket eating a large salad at the desk in the middle of the room. I had to ask him if he worked there because no one else was there but he did not look like he worked there lol. Like you just got here 20 minutes ago and you already need a snack? Could you have eaten before you got here? And it smelled super strong. The whole thing was just incredibly unprofessional.
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Frequently Asked Questions About Verizon

What products and services does Verizon in Zebulon, NC offer?

Verizon in Zebulon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Services include new lines, upgrades, new devices, and accessories.

What brands are available at Verizon in Zebulon?

Brands available include Verizon Wireless, Samsung, Apple, Motorola, Casemate, Otterbox, Google, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.