Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Winston Salem for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
430 reviews
5 stars
245
4 stars
66
3 stars
38
2 stars
23
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received high praise for their helpfulness and professionalism, others were criticized for being rude or unhelpful.
Staff Knowledge
Several customers noted that some staff members were knowledgeable and provided effective assistance, while others felt staff lacked the necessary information to help.
Service Speed
Customers reported inconsistent service speed, with some experiencing long wait times and others receiving prompt assistance.
Store Environment
The store environment was generally described as friendly and clean, though some customers noted issues with the appointment system and service organization.
Product Issues
There were complaints about product availability and issues with phone setups, leading to frustration among customers.
- KMKelly MeyerNov 1, 20251.0Horrible customer service
- BWBruce WimmerOct 10, 20251.0Absolutely the worst store I have ever been in. When I told the guy I was there to pick up a new phone he was done with me. I had my phone sent there so a tech could do my setup and make sure everything was done completely. I specifically ask the Verizon sales person on the phone when I made the purchase if there was a charge for this and was told NO. That's the whole reason I had phone sent to the store vs my house. The guy refused to set it up without a $38 charge. I was also going to buy several accessories but he walked off. No offer to help with anything! Other two sales people saw me looking at them for help several times and neither got up and offered to help. I will never be in this store again!
- BWBenny WiseSep 18, 20255.0Super fast service.
- CCChef_CarmineAug 4, 20255.0⭐️⭐️⭐️⭐️⭐️ Best Customer Service Experience Ever! I had the absolute pleasure of being helped by Robert Sims at Verizon Wireless, and I can honestly say it was the best customer service I’ve ever received. Robert was professional, patient, knowledgeable, and went above and beyond to make sure everything was handled perfectly. He made the entire experience smooth and stress-free — I left feeling confident and truly valued as a customer. If every rep were like Robert, the world would be a better place. Thank you, Robert, for being AMAZING! Verizon, he’s a star! 🌟
- GSGerald SandovalJul 30, 20251.0They got a lady there with big glasses bad attention she end up getting different fhone I didn't want it
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Winston Salem?
The Verizon store in Winston Salem is open Monday through Friday from 9:00 AM to 7:00 PM, Saturdays from 9:00 AM to 6:00 PM, and Sundays from 11:00 AM to 18:00 PM.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a convenient shopping experience.
What products can I find at the Verizon store in Winston Salem?
You can find the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
Does the Verizon store offer online ordering and pickup options?
Yes, Verizon offers online orders with options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available.
What payment methods are accepted at the Verizon store?
The Verizon store accepts pay by check, debit card, and mobile NFC payments; cash-only is not required.
Is the Verizon store located near any dining options?
Yes, nearby dining includes Krispy Kreme for donuts and bakery items, Trido of Japan for sushi and Japanese cuisine, and El Torero Mexicano for Mexican food.
Are there convenient places to grab a quick snack or beverage near the Verizon store?
Yes, Circle K convenience store and 7-Eleven are nearby for quick snacks, drinks, and fuel.
Where can I find nearby coffee or internet cafes near the Verizon store?
The Biz Internet Cafe offers cafe services and internet access, located close to the Verizon store, ideal for a quick break before or after shopping.
Can I visit any banking or ATM services near the Verizon store?
Yes, there are several ATM options nearby including Bitcoin Depot, KLIX financial service, and Bank of America ATM.
Does the Verizon store in Winston Salem have a reliable 5G network and device selection?
Yes, Verizon provides a reliable 5G network and offers a wide selection of the latest 5G smartphones and devices including Apple, Samsung, Motorola, Google, Kyocera, and TCL brands.