Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 4004 Hwy 105 S in Banner Elk, NC 28604
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.8
256 reviews
5 stars
234
4 stars
9
3 stars2
2 stars1
1 star
10
What are people saying?
AI-generated from recent customer reviews
Customer Service
Gabriel and other staff members consistently received praise for their exceptional customer service, being described as knowledgeable, patient, and efficient.
Staffing Issues
Several reviews noted that the store often has insufficient staff, which can lead to longer wait times and challenges in managing customer needs.
Product Knowledge
Customers highlighted the staff's expertise in products and services, with many mentioning how helpful they were in selecting and setting up new devices.
Overall Experience
The majority of reviews reflected a positive overall experience, with many customers expressing satisfaction and a willingness to return.
- ABAlex BroussardDec 4, 20255.0Great service, Gabriel is the man 👌👌
- HSHarry SmithDec 1, 20255.0Gabriel was great! He worked with us patiently until we got everything sorted out with all our new phones and lines.
- BWBilly WardOct 29, 20255.0Gabriel is the best. He is the reason we drive over an hour out of our way when we need to visit a Verizon store. Chat with a Verizon associate via your myverizon account - nope. Talk to anyone else - nope. Gabriel is the best! Patient, knowledgeable, efficient. We can’t recommend him enough and if he ever leaves Russell Cellular - we won’t go back. And our experience is not the exception. I hope they pay him well - he deserves it and more.
- HDHale DurantOct 6, 20255.0Replaced my dead phone in near record time. I was in a rush and they helped me out - Gabriel moved fast, didn’t waste time trying to sell me things I wasn’t interested in, and I was out the door with a new phone and all contacts transferred in maybe a half hour.
- BMBabette McAuliffeJul 30, 20255.0Gabe and David are great! Gabe has helped me numerous times and again I hope he can with our brand new phone that can’t hold a charge- I know he will get a brand new replacement for it - they always go over the top to help!!!
Frequently Asked Questions About Verizon
What are the store hours for Verizon at Sugar Mountain, NC?
Verizon at Sugar Mountain is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Where is the Verizon store located in Sugar Mountain?
The Verizon store is located at 4004 NC Hwy 105, Suite 4, Sugar Mountain, NC 28604.
What brands are available at Russell Cellular Verizon Authorized Retailer?
Brands available include Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG.
Does the Verizon Sugar Mountain store offer in-store pickup services?
Yes, in-store pickup is available at the Verizon store in Sugar Mountain.
What payment methods does Verizon Sugar Mountain accept?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Does the Verizon store require appointments for service?
No, appointments are not required to visit the Verizon store at Sugar Mountain.
Is the Verizon Sugar Mountain store wheelchair accessible?
Yes, the store has a wheelchair-accessible entrance.
What services does Russell Cellular Verizon Authorized Retailer provide?
They offer wireless service, mobile service, home phone service, and home internet.
What nearby places can I visit before or after shopping at Verizon Sugar Mountain?
Nearby places include Luna Thai & Sushi Restaurant for dining, Mountain Grounds Coffee & Tea Co. for coffee, and Grandfather Center for shopping.
Are there any nearby pharmacies close to the Verizon Sugar Mountain store?
Yes, Walgreens and Rite Aid are nearby pharmacies convenient for your other needs while visiting Verizon.
Which local businesses near Verizon Sugar Mountain could be helpful for pet owners?
Linville Animal Hospital is nearby and offers veterinary and pet services.