Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Morrisville’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.7
606 reviews
5 stars
551
4 stars
14
3 stars7
2 stars3
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Dawn, Denise, and Christian for their exceptional service.
Efficiency
Many reviews highlighted the quick and efficient service provided by staff, making processes like phone upgrades and plan changes seamless and fast.
Problem Resolution
Several customers noted that staff members went above and beyond to resolve complex issues, demonstrating patience and thoroughness in their approach.
Professionalism
Customers frequently commented on the professionalism of the staff, particularly in handling complicated situations and providing clear explanations.
Store Environment
The store was described as welcoming and well-staffed, contributing to a positive shopping experience despite occasional busyness.
- CRChris RNov 8, 20255.0I had an outstanding experience at the Morrisville Verizon store thanks to Dawn and Denise. My situation was complicated, and Dawn spent the entire day helping me navigate it. She made multiple calls, coordinated across departments, and stayed patient and professional through every hurdle. Without the foundation she built, none of the progress afterward could have happened; her dedication and attention to detail are rare in customer service today. When Dawn had to leave for the evening, Denise immediately stepped in and carried everything across the finish line. She made sure nothing slipped through the cracks and ultimately helped me get my number back. The handoff was seamless, and it was clear that both of them take tremendous pride in their work. These two are among the most professional, knowledgeable, and genuinely helpful people I’ve ever worked with at any carrier. If you need a phone, an upgrade, or help with an issue, ask for Dawn and Denise. Their level of care and commitment reflects incredibly well on Verizon, and experiences like this are why customers stay loyal.
- SKSean KranickOct 16, 20255.0Renee and Joshua were super helpful and professional! Most productive store visit! 5/5! Thank you!
- WSWilliam StolpeOct 16, 20255.0I always dread getting a new phone. The process is as complex and time-consuming as buying a car or house. Not this time. My rep was Christian and he honestly could not have done anything to make the buying experience better! He went out of his way to find the iPhone 17 pro make /model I was looking for (not easy due to the demand), found it at another store, then personally picked it up so I’d have my new phone before going out of the country. He even proactively looked at my plan and managed to get me better services for a lower monthly fee. Overall he made the transaction fast, seamless, and easy. In fact, everything was done remotely! I just had to pick up the phone. Christian’s awesome partner Renee connected my old phone with the new one, started the data transfer, and said “You can go home - by the time you get there everything will be done.” And, it was! If you need anything from Verizon, go to this location and ask for Christian. He’s the gold standard for customer experience.
- JLJanet LawrenceOct 10, 20255.0Hi, This was the most fantastic customer service I have ever experienced. Everyone at the store was friendly. Dawn was very sweet & helpful when I stopped by for something & Denise was off that day. Dawn helped me add a feature to my plan I needed and was very kind. Denise was AMAZING!!! She was so sweet, knowledgeable, helpful, and patient! My situation was much more complicated than most ,but she handled it with grace under pressure. She is great at multitasking and such a hard worker! I have worked in the hospitality industry for 50 years & this was my best experience anywhere. If I could give Denise 10 stars I would. She deserves a big raise. Thank you so much. Sincerely, Janet
- CRChristy RhodesOct 6, 20255.0Had a great experience with Dawn! She spent a lot of time making sure our purchase was a great experience! We liked her so much we decided to buy two phones! Thanks again Dawn we appreciate you!
Frequently Asked Questions About Verizon
Where is the Verizon store located in Morrisville, NC?
The Verizon store is located at 9662 Chapel Hill Road, Ste 100, Morrisville, NC 27560.
What brands of smartphones does the Verizon store carry?
The store carries Apple, Samsung, Motorola, Google, LG, HTC, Asus, and Verizon Wireless devices.
What services can I get at the Morrisville Verizon store?
You can get Verizon wireless plans, prepaid wireless, mobile hotspots, Hum Smart Car services, home phone, and home internet, among others.
What are the store hours for Verizon at 9662 Chapel Hill Road?
The store is open Monday through Saturday from 8:30 AM to 8:30 PM and Sunday from 10:00 AM to 7:00 PM.
Does the Verizon store offer in-store pickup for online orders?
Yes, the store offers in-store pickup service.
Can I pay my Verizon bill in-store at the Morrisville location?
Yes, customers can pay their Verizon bills in-store at the Morrisville Cellular Sales location.
What payment methods are accepted at the Verizon store?
The store accepts American Express, Discover, Mastercard, and Visa.
Are appointments required to visit the Verizon store at 9662 Chapel Hill Road?
No, appointments are not required to visit the store.
What nearby dining options are available around the Verizon store?
Nearby dining options include Potbelly Sandwich Shop, B.GOOD for burgers and salads, Smoothie King for health drinks, Blaze Pizza, and Crumbl Cookies for dessert.
What nearby services and shops might I visit along with Verizon at 9662 Chapel Hill Road?
You can visit nearby places like SORA NAIL for beauty services, Charming Charlie for fashion accessories, Mattress Warehouse for furniture, and nearby T-Mobile for additional mobile services.