Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Morganton, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
774 reviews
5 stars
660
4 stars
44
3 stars
12
2 stars9
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of employees like Arthur, Mike, and Thorne.
Efficiency
Many reviews highlighted the quick and efficient service provided by the staff, with customers often noting how fast their issues were resolved.
Product Knowledge
Customers appreciated the staff's expertise and ability to answer questions thoroughly, making the buying and upgrading process smooth.
Mixed Experiences
While many reviews were positive, there were also complaints about poor customer service experiences, particularly regarding unresolved billing issues and unhelpful staff.
Store Environment
The store atmosphere was generally described as pleasant and welcoming, contributing to a positive customer experience.
- HRHunter RathboneNov 15, 20255.0The salesman was amazing and I got out of there in a flash
- RPRobert PattonNov 12, 20255.0Outstanding!
- PSPatricia SimmererNov 7, 20255.0Took a very long time but was not fault of local Victra store.
- AHAngela HarrisNov 4, 20255.0Arthur G was very helpful and kind. He understand what I was wanting to do with an old phone.
- MSMike ShellSep 30, 20252.0Arthur was awesome at his job & a joy to work with! With that being said, I discovered that he changed my monthly plan to the tune of an additional $20 per month & locked me into a 3 year contract with payments on the new phone, without disclosing this to me. Not happy about that! The monthly payment is credited back unless I leave Verizon, then I pay the remaining balance. Verizon straightened it out. I also discovered a new phone line that I didn't ask for. Still trying to get to the bottom of that.
Frequently Asked Questions About Verizon
What types of wireless devices does Victra in Morganton, NC offer?
Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the operating hours for the Verizon store in Morganton Heights Blvd?
The store is open Monday through Friday from 10:00 AM to 9:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Can I pick up my order in-store at Victra?
Yes, Victra offers in-store pickup services for customer convenience.
What payment methods are accepted at the Victra store?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Where is the Victra Verizon Authorized Retailer located in Morganton?
The store is located at B134 Morganton Heights Blvd, Morganton, NC 28655, USA.
Does the Victra store provide support in languages other than English?
Yes, the store provides services in both English and Spanish.
What brands of wireless devices and accessories are available at Victra?
Victra carries brands including Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, PureGear, and more.
Are there any nearby places where I can grab a meal before or after visiting Victra?
Yes, nearby options include Jersey Mike's Subs, Pizza Hut, El Portal Mexican Grill, Hwy 55 Burgers Shakes & Fries, and Wingstop which offer a variety of dining choices.
What shopping options are near the Victra Verizon store in Morganton Heights Blvd?
Nearby shopping includes Claire’s of Morganton, Walmart, Kay Jewelers, Ulta Beauty, and Belk department store for a range of retail experiences.
Are there any nearby services I might find useful when visiting the Victra store?
Yes, nearby services include Army Recruiting office, Lucky Nails and Spa, Smart Cuts hair salon, KeyMe Locksmiths, and Sam’s Xpress Car Wash.