Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Kannapolis, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
522 reviews
5 stars
417
4 stars
34
3 stars
16
2 stars
9
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews praised the staff, particularly CJ, for their exceptional customer service, patience, and knowledge.
Helpful Staff
Customers frequently mentioned the helpfulness and professionalism of various employees, including CJ, Griffin, and Markus.
Positive Experiences
Many customers reported positive experiences during their visits, highlighting the friendly atmosphere and efficient service.
Issues with Service
Some customers expressed dissatisfaction with service inconsistencies and billing issues, indicating a need for improved communication and follow-up.
- JMJarrod McKinney3 days ago5.0Excellent experience
- SSSusanne SimpsonJan 2, 20265.0My sales person was personable and very helpful.
- JPJacque PenningerDec 8, 20255.0The salesman that helped me was awesome and very helpful !! His name is Cecil
- JEJade EarnestDec 1, 20255.0Had to go to Verizon for an issue with my phone, and CJ made it a very positive experience! He was able to solve my problem by upgrading my phone and plan and ensured I got the best deals and benefits, and made pleasant conversation while doing so. Verizon would do well to keep him around!
- JWJessica WilsoNov 27, 20255.0⭐️⭐️⭐️⭐️⭐️ ABSOLUTELY OUTSTANDING SERVICE — ABOVE & BEYOND! I cannot say enough about the phenomenal service we received at Verizon Wireless thanks to CJ. From the moment we stepped through the door, he greeted us with genuine warmth and professionalism. His friendly energy immediately put us at ease, even though we were walking in to add four new lines—something that can easily turn stressful. Let me be honest: I was indecisive, back and forth, and asking a million questions. But CJ handled it all with the patience of Job. Not once did he seem rushed, annoyed, or overwhelmed. Instead, he guided us through every option with calm confidence and made sure we fully understood what we were choosing. After we selected our devices, CJ went the extra mile by thoroughly explaining all the service options, breaking them down in a way that was easy to understand. He wanted us to make informed decisions—not just quick ones—and that level of care is rare. Once everything was set, he moved seamlessly into activation. He was meticulous, professional, and incredibly efficient. But what truly impressed me was what came next—CJ didn’t just activate our phones and send us on our way. He: • ensured we had every accessory we needed • transferred all data from our old devices • walked us step-by-step through our apps, settings, and streaming accounts • double-checked that everything was functioning perfectly • made sure we left with zero questions and complete peace of mind By the time we walked out, we felt fully supported, confident, and completely taken care of. This was by far the most exceptional customer service experience I have ever had with any cellular provider. CJ is a true asset to Verizon—knowledgeable, patient, personable, and truly dedicated to his customers. If you’re looking for someone who goes above and beyond, CJ is your guy. 10/10 recommend. Five stars isn’t enough! ⭐️⭐️⭐️⭐️
Frequently Asked Questions About Verizon
What products does Verizon in Kannapolis offer?
Verizon offers a full range of wireless devices including smartphones, tablets, home internet, smartwatches, accessories, and device protection.
What are the store hours for Verizon in Kannapolis?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Which wireless brands are available at Verizon Kannapolis?
The store carries brands including Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Otterbox and Mophie.
What payment options are accepted at Verizon Kannapolis?
Verizon accepts American Express, Discover, Mastercard, Visa, cash, Apple Pay, Android Pay, and Samsung Pay.
Does Verizon Kannapolis offer in-store pickup services?
Yes, in-store pickup is available at this location.
How can I schedule an appointment or manage my Verizon services for this store?
You can schedule or manage services through the My Verizon app, available for download on the Apple App Store.
What nearby places can I visit before or after shopping at Verizon Kannapolis?
Nearby, you can visit Dragon Wok for Asian cuisine, Desserts by Katrina for bakery treats, and Academy Sports + Outdoors for outdoor gear and apparel.
Are there other mobile phone stores near Verizon Kannapolis?
Yes, nearby mobile phone stores include Victra — Verizon Authorized Retailer, Metro by T-Mobile, and AT&T Store, providing additional options for wireless services and devices.
Where can I find financial or loan services close to Verizon Kannapolis?
Lendmark Financial offers installment loans near Verizon, and nearby ATMs include LibertyX Bitcoin ATM and CoinFlip Bitcoin ATM for convenient cash access.
What languages are spoken at Verizon Kannapolis?
The store provides services in both English and Spanish to accommodate a diverse customer base.