Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Jacksonville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.9
686 reviews
5 stars
374
4 stars
111
3 stars
60
2 stars
29
1 star
112
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, particularly highlighting individuals like Brandon, Jessica, and Kierra.
Mixed Experiences
While some customers had excellent service, others reported rude or dismissive behavior from staff, leading to frustration and dissatisfaction.
Billing Issues
Several reviews mentioned problems with billing, including unexpected charges and lack of clarity regarding plans and promotions.
Store Environment
The store atmosphere received mixed feedback, with some customers noting cleanliness and friendliness, while others experienced long wait times and poor service.
Employee Recognition
Customers frequently recommended specific employees for their exceptional service, indicating a few standout team members who made a positive impact.
- ITIsabel TheasNov 15, 20251.0Walked in ready to buy TWO brand new iPhones and went to the front where there were 4 people all standing around. We told them what we were there for and they all looked around at each other and pushed us off to each other. None of them wanted to help us and instead told us we could look around and someone would help us in a minute. Extremely disappointed in the attitude and lack of service they had so we decided to walk out after we waited around.
- TFTaylor FrymyerNov 12, 20251.0I have NEVER left a review on any place but my frustration and dissatisfaction with this store warrants a review. My husband and I visited this store to do a few things; buy a new phone for my husband and join the same plan (as we were both on our parents plans before getting married). When explaining this to the employee they VERY QUICKLY rushed through the process on how we have to do the entire process ourselves over the phone. My husband and I sat on the phone back and forth with our families and Verizon support trying to figure this out ALONE. When we stopped to ask the employee a question, as we were very confused and this process was not straight forward, he very rudely responded with a response that was not helpful again. After realizing we were not getting help here, we left and went to a second Verizon location. This locations employee was slightly more helpful but we were still left to be on the phone with Verizon customer support. We sat on the phone for WELL OVER AN HOUR, most of which was holding. At the end of the call we were told the system was down and they could not help us regardless. After spending four hours out of the house with a 6 month old and still not accomplishing anything we were trying to do, we left and went to T-Mobile. T-Mobile was able to help us do EVERYTHING we needed with very friendly and helpful staff! Both my husband and I wanted to stay with Verizon but I don’t know if we will ever go back after what we went through with them!
- CRCameron ReederNov 10, 20251.0Horrible service. The person that we talked to rushed through about 20 steps and then left us to go help someone else. Once we finished with the steps, he gave us a snobby attitude and proceeded to be useless to our needs. If he was kind enough to have shared his name i would love to call him out in this review.
- KCKristen ConantNov 9, 20255.0My husband I came in this weekend to upgrade our phones and watches. Brandon was an amazing help! Not only did he get us squared away but definitely made sure that we got the best out of our deals and the most information possible. While there we upgraded our internet because of the information presented to us by Brandon. Very professional and informative, a huge help! I was very pleased by my experience with Brandon and this Verizon location!
- SPSuzanne PopkinNov 3, 20255.0Zach at the Verizon store on Western Extension is THE BEST! I have teenage girls with multiple phone issues over the years and Zach has helped us on multiple occasions and I can’t say enough good things about him. He is patient and professional always is able to guide us and help us fix the problems. I’ve dealt with many in the tech field and I’m not tech savvy and almost none are helpful at all. Zach is knowledgeable and that makes ALL the difference!! Thanks Zach! - a grateful mother
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Jacksonville, NC?
The Verizon store in Jacksonville, NC is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
Which mobile phone brands are available at the Verizon store?
The Verizon store offers the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does the Verizon store in Jacksonville offer in-store pickup and delivery options?
Yes, Verizon offers in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
What types of products and services does the Verizon store provide for businesses?
The store provides business cell phones, mobile hotspots, tablets, laptops, mobile plans, wireless internet plans, and voice plans.
Can I schedule an appointment to visit the Verizon store in Jacksonville?
Yes, you can schedule an in-store appointment online through Verizon's website or the My Verizon app.
Is the Verizon store in Jacksonville wheelchair accessible?
Yes, the store has wheelchair accessible entrances and parking to accommodate all customers.
What nearby restaurants can I visit before or after shopping at the Verizon store on Western Blvd?
Nearby restaurants include Mission BBQ, Carolina Ale House, Cheddar's Scratch Kitchen, and Bubba's 33, providing a variety of American and southern dining options.
Are there any nearby coffee shops where I can relax after visiting the Verizon store?
Yes, you can visit Starbucks or Brewed Awakenings Coffee Cafe & Wine Bar, both located near the Verizon store for coffee and light refreshments.
Which nearby hotels are convenient for customers visiting the Verizon store?
Hilton Garden Inn Jacksonville, Hampton Inn & Suites Jacksonville, and Hampton by Hilton are nearby hotels ideal for customers needing accommodation.
How can nearby mobile phone stores like T-Mobile and U.S. Cellular impact my options when visiting Verizon?
Nearby competitors like T-Mobile and U.S. Cellular offer alternative mobile plans and services, allowing you to compare options and choose the best fit for your needs.