Verizon

4.5
460 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Jacksonville, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
251 Western Blvd, Jacksonville, NC
28546, United States

Hours

Reviews

4.5
455 reviews
5 stars
381
4 stars
20
3 stars
8
2 stars
5
1 star
41

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Matt, David, and Javi.

Professionalism

While most reviews highlighted professionalism, a few customers reported unprofessional behavior from certain employees, leading to negative experiences.

Efficiency

Customers appreciated the quick service and efficient handling of their needs, with many noting that their visits were smooth and timely.

Billing Issues

Several customers expressed frustration over billing discrepancies and unauthorized charges, indicating a need for clearer communication regarding costs.

Product Knowledge

Employees were frequently commended for their product knowledge, helping customers make informed decisions about their purchases.
  • KT
    kathy turner
    Oct 9, 2025
    5.0
    Donovan was the best! He was patient, skilled, and respectful!
  • PB
    Patricia Barry
    Sep 5, 2025
    5.0
    Wayne was super helpful with my issue. He was kind, understanding and pleasant to work with.
  • LR
    Lee Rhodes
    Aug 24, 2025
    5.0
    Patience and knew how to handle so trying issues very well
  • RR
    Rachel R
    Aug 6, 2025
    5.0
    We recently moved to the area and quickly realized our old service provider wasn’t cutting it. We couldn’t make calls at work. I was hesitant to switch because we had a great rate, and I assumed Verizon would be more expensive. To my surprise, not only did Verizon offer better service, but they also beat our previous provider’s price. Tonya and Zack were incredibly helpful. They took the time to understand our needs as a family of four and helped us choose the perfect plan with the right perks and new phones! I was skeptical at first because deals that sound too good to be true usually are, but this one wasn’t. I waited two full billing cycles before writing this review, just to make sure everything lined up. And it did! The price and perks Tonya and Zack promised are exactly what we’re paying for. I couldn’t be happier with the service and savings we received.
  • DC
    Denise Castilho
    Jul 15, 2025
    5.0
    So calm and well worked on my phones activation

Frequently Asked Questions About Verizon

What products and brands does Verizon in Jacksonville, NC offer?

Verizon offers a range of wireless devices including phones, tablets, wearables, accessories, and device protection. Brands carried include Verizon Wireless, Samsung, Apple, Motorola, Google, and more.

What are the operating hours of this Verizon store?

The store is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 11:00 AM to 7:00 PM.