Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Jacksonville, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
455 reviews
5 stars
381
4 stars
20
3 stars
8
2 stars5
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Matt, David, and Javi.
Professionalism
While most reviews highlighted professionalism, a few customers reported unprofessional behavior from certain employees, leading to negative experiences.
Efficiency
Customers appreciated the quick service and efficient handling of their needs, with many noting that their visits were smooth and timely.
Billing Issues
Several customers expressed frustration over billing discrepancies and unauthorized charges, indicating a need for clearer communication regarding costs.
Product Knowledge
Employees were frequently commended for their product knowledge, helping customers make informed decisions about their purchases.
- KTkathy turnerOct 9, 20255.0Donovan was the best! He was patient, skilled, and respectful!
- PBPatricia BarrySep 5, 20255.0Wayne was super helpful with my issue. He was kind, understanding and pleasant to work with.
- LRLee RhodesAug 24, 20255.0Patience and knew how to handle so trying issues very well
- RRRachel RAug 6, 20255.0We recently moved to the area and quickly realized our old service provider wasn’t cutting it. We couldn’t make calls at work. I was hesitant to switch because we had a great rate, and I assumed Verizon would be more expensive. To my surprise, not only did Verizon offer better service, but they also beat our previous provider’s price. Tonya and Zack were incredibly helpful. They took the time to understand our needs as a family of four and helped us choose the perfect plan with the right perks and new phones! I was skeptical at first because deals that sound too good to be true usually are, but this one wasn’t. I waited two full billing cycles before writing this review, just to make sure everything lined up. And it did! The price and perks Tonya and Zack promised are exactly what we’re paying for. I couldn’t be happier with the service and savings we received.
- DCDenise CastilhoJul 15, 20255.0So calm and well worked on my phones activation
Frequently Asked Questions About Verizon
What products and brands does Verizon in Jacksonville, NC offer?
Verizon offers a range of wireless devices including phones, tablets, wearables, accessories, and device protection. Brands carried include Verizon Wireless, Samsung, Apple, Motorola, Google, and more.
What are the operating hours of this Verizon store?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 11:00 AM to 7:00 PM.
Does the Verizon store in Jacksonville support in-store pickup?
Yes, this location offers in-store pickup services for orders.
What payment options are accepted at the Verizon store?
Accepted payment options include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Verizon in Jacksonville provide free Wi-Fi for customers?
Yes, the store offers free Wi-Fi to customers during their visit.
Is recycling of electronics available at this Verizon location?
Yes, electronic recycling services are available at the store.
How can I contact the Verizon store in Jacksonville?
You can contact the store by calling +1 910-238-3088 or emailing Info@victra.com.
Are there places to eat near Verizon Jacksonville?
Yes, nearby dining options include Pizza Magia for pizza, Smallcakes Cupcakery for bakery and cupcakes, and New York Pasta & Deli for Italian cuisine.
What entertainment or shopping destinations are close to the Verizon store?
Game Crazy, a video game store, and CJ's Coins, a gift and hobby shop, are nearby for entertainment and shopping before or after your visit.
Are there wellness or beauty services near the Verizon store?
Yes, nearby options include Magic City Barbershop for haircuts, Ohana Yoga NC for yoga and fitness, and multiple beauty salons like Lachama1 Beauty Salon.