Verizon

Reviews

• JS

  Jerry Garris Sr

  Nov 14, 2025
  5.0
  Salesman was great. I had a great experience he was both experienced and knowledgeable, l am very pleased with the service he provided
• MP

  Miguel Preston

  Nov 13, 2025
  5.0
  Jose (store rep) Holly Springs is outstanding, his attentiveness & assistance were well received! Thanks again for the help!!
• MD

  Mary Doering

  Nov 10, 2025
  5.0
  Branson was SO awesome helping us with new phones & Ipads He was very friendly, professional & explained everything we needed to answer our questions
• RD

  Rich Doering

  Nov 10, 2025
  5.0
  Outstanding customer service! Friendly FAST and very professional!!!! Handled 3 customers at one time!!! Thx!!!
• KS

  Kelly Sullivan

  Oct 23, 2025
  1.0
  **BEWARE** This is not a corporate store, but is an authorized retailer called Victra. I did not know this going in, or I would have gone to a different store. If you do choose to go here, be prepared for the hard sell. They want to upgrade you on everything. I was there with my whole family wanting our new phones for our shared plan. To start with, they asked if we wanted to setup phones there. I never would have said yes if I knew they charge $39 per phone for that "service". The apps make it so simple to do yourself, I never realized I was being charged for them to do it until I saw the receipt. Next, he kept discussing accessories like liquid screen protectors, lens protectors and charger blocks that we all "needed". I asked how much things were several times, but he kept telling me he would show me at the end when he added everything up. He was getting us such a great discount on everything, it was all such a great "deal". He opened and popped on the lens protector before telling me the price. He told us we "had" to use his specialty charging block or risk ruining the phone. I find out later that 3 of our phones are not even capable of charging at the higher wattage he sold us and therefore give us no benefit. It's not just that he sold us the blocks, but he lied on how it was required. Before he added the liquid screen protectors, I asked how much everything was. He had added in over $600 in accessories for our 5 phones, multiple of which had already been put on. I tried to trun everything down, but my elderly parent did not want to put the store through the hassle of having to return everything. So far i have been lied to about requirements for use of phone and have been almost forcibly sold accessories i don't need. Finally he tells me that he is going to save me additional money by trialing Verizon internet. I don't mind returning something to get money, but what he failed to mention was that I cannot return the item to his store since he is not really Verizon. I had to call Verizon and then bring the device to the real Verizon corporate store, which is where I really should have gone to begin with. I absolutely recommend that you go to a true corporate Verizon store and avoid the ripoffer... I mean reseller at all costs. The store in Fuquay is where you should go.

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