Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Hillsborough, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
302 reviews
5 stars
254
4 stars
20
3 stars4
2 stars
5
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Elizabeth, Abby, and Mauricio.
Staffing Issues
Several reviews noted that the store is often understaffed, leading to long wait times and slow service.
Store Cleanliness
Customers appreciated the cleanliness and organization of the store, contributing to a positive shopping experience.
Product Knowledge
Employees were frequently described as knowledgeable about products and services, helping customers make informed decisions.
Mixed Experiences
While many had positive interactions, some customers reported negative experiences, particularly regarding service inconsistencies and issues with promotions.
- NBNorma BowserOct 10, 20255.0Excellent Customer Service loved the interaction with the customer service staff
- WAWilliam AtkinsAug 26, 20255.0Elizabeth was extremely pleasant and very knowledgeable
- AMAmber MorrisAug 23, 20255.0From the moment we walked in, my family and I were warmly greeted by the entire staff. Elizabeth, in particular, was incredibly helpful in assisting us with our new cell phone plan and phones. She was extremely knowledgeable and explained everything in detail. As someone who isn't very tech-savvy, I was hesitant about purchasing a new phone, but Elizabeth made the entire process enjoyable. She even went above and beyond by helping us set up parental controls for my daughter's new phone. Elizabeth's customer service was truly wonderful, and I also want to commend the store for being clean and well-stocked. Thank you Elizabeth and staff for providing such a positive experience.
- JRJarrod RoysterAug 23, 20251.0Just sat in that store for 30 minutes not even a word said to me all I wanted to do was pay my phone bill that's it nobody even asked did I need help with anything I give the customer service a negative 20
- AGAnitra GroveAug 6, 20255.0Elizabeth was extremely helpful and knowledgeable! She took her time with us and made sure we had everything we needed.
Frequently Asked Questions About Verizon
What products does Victra, the local Verizon Authorized Retailer in Hillsborough, offer?
Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What brands are available at the Victra Verizon Authorized Retailer in Hillsborough?
Brands available include Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands like Casemate and Otterbox.
What are the store hours for the Victra Verizon Authorized Retailer in Hillsborough?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does Victra offer in-store pickup for online orders?
Yes, Victra offers in-store pickup services.
What payment methods are accepted at the Victra store in Hillsborough?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
What services can I get at the Victra Verizon Authorized Retailer?
The store offers new lines, upgrades, new devices, and accessories.
Is Victra in Hillsborough a good choice for Verizon customers seeking wireless devices?
Yes, as a local Verizon Authorized Retailer, Victra strives to provide the best experience and a full range of Verizon wireless products.
Which nearby hair salons can I visit before or after shopping at Victra in Hillsborough?
Nearby hair salons include Auris Cosmetics, The Look Salon Suites of Hillsborough, The Volume Lounge - Giselle, and Great Clips.
Are there nearby mobile phone stores besides Victra in Hillsborough?
Yes, nearby mobile phone stores include T-Mobile, Cricket Wireless, Batteries Plus, and another Verizon store.
What dining options are available near Victra in Hillsborough?
Nearby dining options include Hwy 55 Burgers Shakes & Fries, China Fuji (Asian cuisine), and Subway.