Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at High Point for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.1
491 reviews
5 stars
287
4 stars
96
3 stars
25
2 stars
25
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, others reported rude and unprofessional behavior.
Efficiency
Several reviews highlighted quick and efficient service, but there were also complaints about long wait times and poor handling of customer issues.
Product Availability
Customers expressed frustration over the lack of available devices in-store, with some stating that the store should not be visited for device replacements.
Staff Knowledge
While many customers appreciated the knowledge and assistance provided by staff, there were instances where misinformation was given, leading to dissatisfaction.
- MHMelody Hansmeyer4 days ago1.0I came into this store today seeking help with a Verizon phone that was shipped to me damaged. I had spoken with Verizon that morning and they told me I could easily get a free replacement at the store in person if I visited a corporate store (they left notes on my account stating so). I had used this store previously and felt confident it was a corporate store because service had been so good. However, this time was different. The first thing I noticed when I walked in was a chocking smell of skunk marijuana. It permeated the whole store. The girl I spoke with seemed quite annoyed that I was asking for help. She said she had to go to the back and 'speak with a manager'. She then left and returned five minutes later. She told me I was in the wrong store for this kind of help because they "work off of commission" and I would have to pay fees to restock the phone. She said I could come back at 4 and speak with the manager, but they really couldn't help me and I should go somewhere else. She suggested I go to Kernersville (to the only corporate store she knew of that would be able to help me). I drove all the way to Kernersville and to my dismay, she had sent me to a retail cellular sales store. The guy who greeted me then told me that obviously she had lied to me because, in fact, the N Main High Point Verizon store IS a corporate store (he pulled it up on the Verizon website). I don't generally leave 1 star reviews and I hate to do it, but this was terrible service and the fact that she lied to me and sent me across town was beyond frustrating. I've never had a bad experience at this location and I'm disappointed that it's obviously lost its care for the customer. I ended up calling Verizon and they will have the phone shipped to my house tomorrow for free. I think the fact that customers are pushed away because employees don't want to work should cause concern for the wider community. Customers won't frequent stores anymore and people will lose jobs.
- MHmatthew hackmanNov 30, 20255.0Everything went perfectly
- CJChandler JohnsonSep 16, 20255.010/10, inquired about having a new phone activated. Katie was the associate that helped me, I was willing to buy myself out of a contract but Katie offered a solution that both satisfied my reason for a visit and saved me hundreds of dollars. Greatly appreciate the employees here, they are very friendly. I will choose this store in the future for service needs.
- KEKay Evans-blueAug 31, 20255.0They were very helpful with my concern and my issue was resolved.
- ABAnn BurkeAug 7, 20255.0Ralph was very helpful with me to learn maps for an important trip to a family funeral in Wilson, NC. I wish to thank him and cellular sales.
Frequently Asked Questions About Verizon
What are the operating hours for the Verizon store in High Point?
The Verizon store in High Point is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What brands of smartphones and devices does the Verizon store carry?
Verizon High Point offers smartphones and devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an appointment or shop online for Verizon products?
Yes, you can schedule an in-store appointment or shop online through Verizon's website for convenient shopping and pickups.
What types of payment methods are accepted at the Verizon High Point store?
Verizon High Point accepts various payment methods including checks, debit cards, and mobile NFC payments; cash is not required.
Does Verizon High Point offer delivery and pickup options?
Yes, they offer in-store pickup, free 2-day shipping, express lockers, same-day delivery in select areas, and curbside pickup.
Is the Verizon store in High Point wheelchair accessible?
Yes, the store features wheelchair accessible entrances and parking.
What types of business products does Verizon High Point offer?
They provide business cell phones, mobile hotspots, tablets, and laptops.
What services related to mobile and internet plans does Verizon High Point provide?
The store offers mobile plans, wireless internet plans, and voice plans.
What nearby dining options are available around Verizon High Point?
Nearby dining options include Chipotle Mexican Grill for Tex-Mex food, Carter Brothers Barbecue Ribs & Catering for barbecue, Panda Express for Pan-Asian cuisine, and Starbucks for coffee and drinks.
Which nearby places can customers visit before or after shopping at Verizon in High Point?
Customers can visit The Vitamin Shoppe for supplements, Home Depot for home improvement, Wells Fargo ATM for banking services, or Sleep Number and Mattress Firm stores for mattress shopping.