Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Elizabeth City, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
668 reviews
5 stars
553
4 stars
53
3 stars
20
2 stars6
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Brandon, Rayna, and Melissa.
Mixed Experiences
While some reviews highlighted excellent service, others reported negative interactions with certain employees, indicating inconsistency in customer experiences.
Store Environment
Several customers noted issues with the store environment, including long wait times and complaints about the behavior of some staff members.
Product Knowledge
Customers frequently commented on the staff's product knowledge, which contributed to positive experiences during phone upgrades and purchases.
- SNsonia nashDec 23, 20255.0Replacing my phone went great? Representative explained everything. Very courteous.
- JPJosh ParsonsDec 16, 20255.0DO NOT rely on Verizon customer support to help you with any issues go into the store be patient see Roderick I can assure you that guy will do what he needs to do to make sure and get you straightened out as an independent dealer this guy is a massive asset to that company being in customer service I know how frustrating it can be but that guy used all he’s knowledge and channels to make a frustrating situation much more tolerable awesome job sir Verizon customer service gets one star the only reason I’m giving the review 5 stars is because of how Roderick handled himself and the multiple situations (all at the same time)
- MSMarty ShanksNov 28, 20255.0Very friendly and knowledgeable staff! Great people !!
- JBJenn BaileyNov 23, 20255.0Lauren was super helpful, very patient and so knowledgeable. I would rate a 10 for her.
- KHKimberly HollingsworthOct 26, 20255.0Excellent service, knowledge, and proficiency at Elizabeth city store with Jen and Aryanna!
Frequently Asked Questions About Verizon
What types of wireless devices and products does the Verizon store in Elizabeth City offer?
Victra, your local Verizon Authorized Retailer, offers a full range of wireless devices including phones, tablets, home internet devices, smartwatches, accessories, and more.
What are the store hours for the Verizon Authorized Retailer on 900 W Ehringhaus St?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM and Sunday from 11:00 AM to 7:00 PM.
Which payment methods are accepted at the Verizon store in Elizabeth City?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon store offer in-store pickup for online orders?
Yes, in-store pickup is available at this location.
Are there any language options available for customers at the Verizon store?
Yes, customers can receive service in both English and Spanish.
How can I schedule or manage services for Verizon at this location?
You can use the My Verizon app to schedule services or manage your account. It is available for download on the Apple App Store.
Is free Wi-Fi available at the Verizon Authorized Retailer in Elizabeth City?
Yes, free Wi-Fi is offered to customers in the store.
What nearby stores or services could I visit before or after shopping at the Verizon store on Ehringhaus Street?
Nearby you will find Circle K convenience store, Cook Out fast food restaurant, and several beauty salons such as Jen and Co. Salon and Stacey's Hair Gallery, offering a variety of options to explore before or after your visit.
Are there nearby fitness centers close to the Verizon store in Elizabeth City where I can go after shopping?
Yes, you can visit fitness centers like Ready Set FIT Fitness Club, Crossfit Elizabeth City, or Curves, all located near the store.
Can I find financial or tax services near the Verizon store in Elizabeth City?
Yes, financial services such as OneMain Financial, Jackson Hewitt Tax Service, and R.A. McLean & Associates are located nearby for your convenience.