Verizon

4.6
673 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Elizabeth City, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
900 W Ehringhaus St, Elizabeth City, NC
27909, United States

Hours

Reviews

4.6
668 reviews
5 stars
553
4 stars
53
3 stars
20
2 stars
6
1 star
36

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Brandon, Rayna, and Melissa.

Mixed Experiences

While some reviews highlighted excellent service, others reported negative interactions with certain employees, indicating inconsistency in customer experiences.

Store Environment

Several customers noted issues with the store environment, including long wait times and complaints about the behavior of some staff members.

Product Knowledge

Customers frequently commented on the staff's product knowledge, which contributed to positive experiences during phone upgrades and purchases.
  • SN
    sonia nash
    Dec 23, 2025
    5.0
    Replacing my phone went great? Representative explained everything. Very courteous.
  • JP
    Josh Parsons
    Dec 16, 2025
    5.0
    DO NOT rely on Verizon customer support to help you with any issues go into the store be patient see Roderick I can assure you that guy will do what he needs to do to make sure and get you straightened out as an independent dealer this guy is a massive asset to that company being in customer service I know how frustrating it can be but that guy used all he’s knowledge and channels to make a frustrating situation much more tolerable awesome job sir Verizon customer service gets one star the only reason I’m giving the review 5 stars is because of how Roderick handled himself and the multiple situations (all at the same time)
  • MS
    Marty Shanks
    Nov 28, 2025
    5.0
    Very friendly and knowledgeable staff! Great people !!
  • JB
    Jenn Bailey
    Nov 23, 2025
    5.0
    Lauren was super helpful, very patient and so knowledgeable. I would rate a 10 for her.
  • KH
    Kimberly Hollingsworth
    Oct 26, 2025
    5.0
    Excellent service, knowledge, and proficiency at Elizabeth city store with Jen and Aryanna!

Frequently Asked Questions About Verizon

What types of wireless devices and products does the Verizon store in Elizabeth City offer?

Victra, your local Verizon Authorized Retailer, offers a full range of wireless devices including phones, tablets, home internet devices, smartwatches, accessories, and more.

What are the store hours for the Verizon Authorized Retailer on 900 W Ehringhaus St?

The store is open Monday through Saturday from 9:00 AM to 8:00 PM and Sunday from 11:00 AM to 7:00 PM.