Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Durham for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
512 reviews
5 stars
259
4 stars
58
3 stars
33
2 stars
26
1 star
136
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers reported excellent service from specific employees, many expressed frustration with long wait times and inconsistent service quality.
Staff Knowledge
Several reviews highlighted the knowledge and helpfulness of specific staff members, particularly in resolving technical issues and providing product information.
Store Management
The store manager, Andrelle, received positive mentions for her engagement and support, but there were also complaints about staff behavior and management effectiveness.
Sales Pressure
Customers noted a perception of sales pressure, with some feeling that staff prioritized sales over customer assistance.
Overall Experience
Experiences varied widely, with some customers praising their visits while others reported dissatisfaction with service and support.
- JOJustin OakleyDec 30, 20252.0This store looks nice but the customer service is seriously lacking. They work at their own speed without any regard for customers waiting in their cue. By requiring you to sign in via computer screen they can avoid addressing your issues for extended periods of time without explanation. You might get the help youre looking for but expect to wait a while. This will eventually cause physical stores to be obsolete.
- RHRohn HullDec 29, 20255.0Andrelle, was fabulous. Verizon should strongly consider making her the Guest Specialist of this region. I observed guests coming in and asking for her by name . Verizon should be proud to have her as a representative.
- KWKendra WDec 26, 20255.0Although I would like to give Verizon itself 1 star, this location has great customer service.
- SHShayna HillDec 22, 20255.0I had a spectacular experience at the Durham Verizon store! Specialist Rashad Reed was simply amazing. It was a busy holiday weekend but you never would have known it. Rashad was extremely Knowledgeable, patient and kind. He was able to assist with all my purchases and my numerous technical questions. He is a star employee!
- SPSeyed PourkashaniDec 21, 20251.0In this place there is no branch nobody care about new customers! Didn’t see the manager bad experience! Never come back
Frequently Asked Questions About Verizon
What products can I find at the Verizon store in Durham?
You can find the latest 5G smartphones like iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the Verizon Durham store's hours of operation?
The store is open Monday to Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Does Verizon Durham offer in-store pickup and delivery options?
Yes, Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas for your convenience.
Can I schedule an appointment to visit the Verizon store in Durham?
Yes, you can schedule an in-store appointment through their website or using the My Verizon app.
What services are available at the Verizon store in Durham?
Services include mobile plans, wireless internet plans, voice plans, and products like business cell phones, tablets, laptops, and mobile hotspots.
What payment methods does Verizon Durham accept?
They accept checks, debit cards, mobile NFC payments, and do not require cash only payments.
Which languages are supported at the Verizon store in Durham?
The store supports English and Spanish languages for customer service.
What nearby dining options are available around Verizon Durham?
Nearby eateries include Starbucks, Firehouse Subs, Noodle 501 (Thai/Asian cuisine), McAlister's Deli, Red Robin Gourmet Burgers, Lone Star Steakhouse, Donatos Pizza, New Top's China, First Watch, and Tandoori Bites for Indian cuisine.
Is there public transportation near the Verizon store in Durham?
Yes, the New Hope Commons Bus Stop is nearby, making it easy to access the store via public transit.
Are there any nearby services I can visit after shopping at Verizon Durham?
Nearby services include The Cat Hospital of Durham and Chapel Hill, FedEx Office Print & Ship Center, GEICO insurance agency, and several nail salons like Frenchies Modern Nail Care and Paris Nail Bar.