Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Durham for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
352 reviews
5 stars
181
4 stars
53
3 stars
27
2 stars
18
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised specific employees like Justin, Gemar, and Donovan for their helpfulness and professionalism, while others reported rude and unhelpful service from certain staff members.
Mixed Experiences
While some customers had excellent experiences and felt well taken care of, others reported issues with misinformation, long wait times, and unprofessional behavior.
Store Management
Feedback on management was mixed; some praised managers for their support and professionalism, while others criticized them for being rude or unhelpful.
Fraud Concerns
Several reviews raised alarms about potential fraudulent practices, including unauthorized charges and misleading information regarding plans and fees.
Store Environment
The store was described as clean and welcoming by some, but others noted a lack of organization and long wait times.
- NZNicole Zabala6 days ago5.0I had the pleasure of being assisted by Gemar Futrell at the N. Point location in Durham. He made service recommendations based on my needs and made a somewhat difficult transation that involved alot of his time and patience seem effortlessly and all with a smile. Gemar went above and beyond to make my request possible and made sure I had his contact information incase I had any questions or needed assistance. I highly recommend Gemar Futrell if you're looking for a Verizon representative who is extremely knowledgeable and provides excellent customer service.
- SOScott OxfordNov 15, 20251.0Terrible staff. Was told they had an item in the store and they didn’t need to hold it for me they had plenty. Drove 40 minutes and was told oh we just sold the two we had. Staff was unable to check or even offer to check stock at other stores. Told us we would have to call ourselves. Standard Verizon bs and customer service so why am I even surprised. However this truly is the worst Corporate store experience I’ve ever had.
- MZMaria ZillerNov 14, 20255.0Derrick is the very best!!! Very thorough, efficient, patient and helped us with all of our product needs. This is the place to go for help, guidance and the best purchase for your specific needs.
- AAamado aguilarNov 13, 20254.0Buenas atención
- LLlynnkemmerer2365Oct 15, 20255.0AMAZING...I am 7 hours away trying to get a new phone for my daughter and Gemar was so helpful in this stressful situation Everyone in the store was so friendly and made my daughter feel comfortable when calling verizon directly was becoming my worst nightmare Thank you so very much.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Durham, NC?
The Verizon store in Durham is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.
Which brands of smartphones can I find at the Verizon Durham store?
You can find the latest 5G smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon Durham store.
Does the Verizon Durham store offer options for online ordering and pickup?
Yes, you can place orders online and choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Can I schedule an in-store appointment at the Verizon store in Durham?
Yes, you can schedule your in-store appointment online for a convenient visit to the Verizon store in Durham.
What types of products and services are available at this Verizon location?
The Verizon Durham store offers mobile phones, business cell phones, mobile hotspots, tablets, laptops, and wireless and voice plans.
Which payment methods does Verizon in Durham accept?
Verizon accepts checks, debit cards, mobile NFC payments, and does not require cash-only payments.
How can I reach the Verizon store in Durham if I'm visiting nearby places like Texas Roadhouse or IHOP?
The Verizon store is conveniently located near Texas Roadhouse and IHOP at 1815 N Pointe Dr, Durham, NC. You can easily visit Verizon before or after dining at these restaurants.
Are there accommodations near the Verizon Durham store for customers coming from out of town?
Yes, the Red Roof Inn hotel is nearby and offers convenient lodging options for customers visiting the Verizon Durham store.
What fitness or martial arts facilities are near the Verizon store that customers might explore?
Customers can check out Tactical Kung Fu and MMA or Shaw’s School of Karate nearby for fitness and martial arts activities.
Where can I find beauty and wellness services near the Verizon store in Durham?
Nearby beauty and wellness options include Kem’s Looking Glass Salon, Rose Nails, Great Clips, Salon 415 by Ashleigh Paschall, Hair by Ashley Elliott, and Kevin Flanigan, LMBT massage therapy.