Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Durham, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.6
314 reviews
5 stars
265
4 stars
19
3 stars
6
2 stars3
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being knowledgeable, helpful, and professional, with specific mentions of individuals like Mike, Lawrence, and Deja for their exceptional service.
Efficiency
Several reviews highlighted quick and efficient service, with staff managing multiple customers effectively and resolving issues promptly.
Negative Experiences
Some customers reported issues with billing, misinformation, and long wait times, indicating a need for improved communication and service consistency.
Store Environment
The store was described as busy but generally well-managed, with some customers recommending making reservations due to high traffic.
- JVJustin Vance6 days ago5.0Just posting to say, Thank you to Tazz! She was an amazing help! She multitasked effortlessly, and her level of patience is rare to find! This store is lucky to have her!
- GHGary HatchDec 15, 20251.0Verizon uses a contractor, Victra, to run this store. My experience helping a friend pay his phone bill has been painful due to a failure to charge the right account then inability to correct it. I just spent 20 minutes on the phone repeating myself after the first 20 minute call to reiterate 2 email messages to finally get a promise from Victra that I should get a reimbursement check in 4-6 weeks for money that my receipt says was added to my bankcard 12 days ago.
- NON. O.Jul 31, 20255.0Very knowledgeable staff.
- EDEneida DavisJul 22, 20255.0I had a very great and quick experience at this location. Lawrence helped me with an issue within 5 minutes of me walking in the door. He was very nice and professional. Thank you Lawrence!
- BPBrian PavlikJan 1, 20221.0Extremely unsatisfied with this location. I ordered a phone online to be picked up here and a couple hours later the store canceled my order for an unknown reason and simply emailed me a cancelation. Now I cannot get a phone anywhere for 3-5 business days due to a pending cancellation.
Frequently Asked Questions About Verizon
What products does Verizon at 1541 Glenn School Rd offer?
Verizon offers wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Apple, Samsung, Motorola, and Google.
What are the store hours for Verizon at Glenn School Rd?
The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 7:00 PM.
Can I pick up my online order in store at this Verizon location?
Yes, in-store pickup is available at this Verizon location.
What payment methods are accepted at the Verizon store?
Payments can be made via American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Does the Verizon store offer device protection and accessories?
Yes, the store offers device protection, cases, audio and power accessories, and more.
What brands of smartphones will I find at this Verizon Authorized Retailer?
You will find smartphones and devices from Verizon Wireless, Samsung, Apple, Motorola, Google, and other popular brands.
What languages are spoken at the Verizon store?
English and Spanish are spoken at this location to assist customers.
What nearby places can I visit before or after shopping at Verizon?
Nearby you can visit Mas Chingon Mexican Grill and Emely Restaurant for dining, or shop at Walmart Durham - Glenn School Rd which also houses a photo center and vision center.
Are there other mobile phone stores close to this Verizon location?
Yes, stores like T-Mobile, AT&T Store, CELLFIXX Phone Repair, and other Victra Verizon Authorized Retailers are nearby, offering options for comparison or additional services.
How can nearby entertainment venues enhance my visit to Verizon?
After visiting Verizon, you can enjoy nearby entertainment at Quicksilver Studio 7, which hosts concerts and comedy shows, providing a fun outing in the area.