Verizon

4.6
314 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Durham, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1541 Glenn School Rd, Durham, NC
27704, United States

Hours

Reviews

4.6
314 reviews
5 stars
265
4 stars
19
3 stars
6
2 stars
3
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being knowledgeable, helpful, and professional, with specific mentions of individuals like Mike, Lawrence, and Deja for their exceptional service.

Efficiency

Several reviews highlighted quick and efficient service, with staff managing multiple customers effectively and resolving issues promptly.

Negative Experiences

Some customers reported issues with billing, misinformation, and long wait times, indicating a need for improved communication and service consistency.

Store Environment

The store was described as busy but generally well-managed, with some customers recommending making reservations due to high traffic.
  • JV
    Justin Vance
    6 days ago
    5.0
    Just posting to say, Thank you to Tazz! She was an amazing help! She multitasked effortlessly, and her level of patience is rare to find! This store is lucky to have her!
  • GH
    Gary Hatch
    Dec 15, 2025
    1.0
    Verizon uses a contractor, Victra, to run this store. My experience helping a friend pay his phone bill has been painful due to a failure to charge the right account then inability to correct it. I just spent 20 minutes on the phone repeating myself after the first 20 minute call to reiterate 2 email messages to finally get a promise from Victra that I should get a reimbursement check in 4-6 weeks for money that my receipt says was added to my bankcard 12 days ago.
  • NO
    N. O.
    Jul 31, 2025
    5.0
    Very knowledgeable staff.
  • ED
    Eneida Davis
    Jul 22, 2025
    5.0
    I had a very great and quick experience at this location. Lawrence helped me with an issue within 5 minutes of me walking in the door. He was very nice and professional. Thank you Lawrence!
  • BP
    Brian Pavlik
    Jan 1, 2022
    1.0
    Extremely unsatisfied with this location. I ordered a phone online to be picked up here and a couple hours later the store canceled my order for an unknown reason and simply emailed me a cancelation. Now I cannot get a phone anywhere for 3-5 business days due to a pending cancellation.

Frequently Asked Questions About Verizon

What products does Verizon at 1541 Glenn School Rd offer?

Verizon offers wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Apple, Samsung, Motorola, and Google.

What are the store hours for Verizon at Glenn School Rd?

The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 7:00 PM.