Verizon

4.4
435 reviews
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Business Details

1117 W Broad St, Dunn, NC
28334, United States
(910) 892-6624
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Dunn, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1117 W Broad St, Dunn, NC
28334, United States

Hours

Reviews

4.4
432 reviews
5 stars
338
4 stars
31
3 stars
14
2 stars
11
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being rude and unprofessional.

Staff Knowledge

Several customers highlighted the staff's knowledge and ability to assist with technical issues and phone setups.

Wait Times

Customers frequently reported long wait times and slow service, leading to frustration.

Positive Experiences

Many customers shared positive experiences with specific employees, particularly Eva, Leslie, and Joslyn, who were noted for their patience and helpfulness.

Management Issues

Concerns were raised about management's attitude and the overall organization of the store, with some customers feeling neglected or poorly treated.
  • DA
    Debbie Ayala
    6 days ago
    5.0
    The experience was very nice, she was very happy to explain whatever you asked, crazy or not. Definitely asked for her when she is available.
  • TB
    Taylor Beasley
    Nov 13, 2025
    5.0
    Just went in today to get a new eSIM and Julie was helpful and very nice ! I asked more than enough questions and she continuously was helpful . I also noticed how all the other employees were very nice and helpful to the other customers.
  • DS
    Diana Scantlin
    Nov 7, 2025
    5.0
    Excellent service, help and information! And Julie and the staff found me wonderful discounts that could be applied too!! Thanks so much friends! 😊
  • GM
    Gina Muñoz
    Nov 3, 2025
    5.0
    Muy amable
  • LL
    lilyungbased
    Oct 31, 2025
    5.0
    We went in there last minute to do a convoluted phone switching process and Jose went above and beyond to make sure we were squared away before we left the store Jose is the truth fr he got me right. Shouts out to Jose. Was also extremely patient as well.
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Frequently Asked Questions About Verizon

What products and services does Verizon in Dunn, NC offer?

Verizon in Dunn offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Services include new lines, upgrades, new devices, and accessories.

What are the operating hours for Verizon in Dunn, NC?

Verizon is open Monday to Friday from 9:00 AM to 9:00 PM, Saturday from 9:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.