Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Charlotte, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
282 reviews
5 stars
251
4 stars
12
3 stars1
2 stars4
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Brett, Tamarja, and Hayden.
Service Issues
Several reviews highlighted poor customer service experiences, including long wait times, unhelpful staff, and unresolved issues with billing and promotions.
Product Knowledge
Customers appreciated the staff's expertise in explaining products and services, with multiple mentions of employees providing thorough assistance.
Store Environment
The store was described as clean and welcoming, with a friendly atmosphere that made customers feel comfortable.
Mixed Experiences
While many reviews were positive, there were notable negative experiences regarding service quality and communication, particularly with specific employees.
- DGDavid GoreNov 6, 20255.0Shout out to Dylan and Noah! Finally! After over a month spending hours on the phone on several occasions with technical support, even with tier two level support trying desperately to connect my new Apple Watch to cellular service! I even visited a Verizon store in Matthews NC and my problem wasn’t resolved. So on November 4, 2025 I decided to go to the Verizon store here at 9020 Albemarle Rd. in Charlotte NC without an appointment. I was immediately greeted by Dylan and was assured I would be help as he finished with a customer he was assisting. After a few short minutes, Dylan asked how he could assist me. I spent time providing the problem and history that I’ve had since receiving the Apple Watch. Once I revealed I had spoken to tier two support, both Dylan and Noah who overheard me looked at each other. One of them stated if tier two level support didn’t resolve the issue, we certainly may not be able to. I informed them that I’d like them to try and I wouldn’t hold it against them if they were unsuccessful. Between the two of them, they resolved my issue within a reasonable amount of time. I left this store completely satisfied and with my Apple Watch on cellular service and paired to my iPhone! These two gentlemen are more than deserving for promotion and pay raises!
- JMJoy MorrisOct 29, 20255.0Reggie was professional, knowledgeable, and patient. It was a surprisingly good experience because of his problem solving and expertise.
- JJJay JacksonOct 17, 20255.0Quientrel was excellent. It was an easy process.
- JBJamie BolesSep 29, 20255.0Brett was superior in his service and customer care. He made upgrading my iPhone easy and went the extra mile adding reminders to my calendar. He and his coworker were very pleasant and placed my screen protector on my new phone. When I noticed a defect in the case sold to me, he immediately switched it out for me. Highly recommend this location for phone upgrades/ purchases!
- GMGrace “AC” MarderSep 21, 20255.0Went in for an upgrade after a frustrating experience with another location and this location proves itself to be the best! Tamarja W help both me and my father set up our new phones and was such a joy to joke around with while we waited. Thank you!
Frequently Asked Questions About Verizon
What products does Verizon at 9020 Albemarle Rd offer?
Verizon offers a full range of wireless devices including smartphones, tablets, wearable technology, mobile broadband, accessories, and device protection.
What are the store hours for Verizon at the Albemarle Rd location?
The store is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does Verizon at this location offer in-store pickup?
Yes, the store offers in-store pickup service for your convenience.
What payment methods are accepted at Verizon on Albemarle Rd?
The store accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does Verizon store provide free Wi-Fi and does it welcome LGBTQ customers?
Yes, the store provides free Wi-Fi and is welcoming to LGBTQ customers.
How can customers schedule or manage their Verizon services related to this store?
Customers can use the My Verizon app to schedule services or manage their account; the app is available at https://apps.apple.com/us/app/my-verizon/id416023011.
What brands does Verizon at 9020 Albemarle Rd carry?
Brands include Verizon Wireless, Samsung, Apple, Motorola, Google, Casemate, Otterbox, PureGear, Gear4, Incipio, Mophie, JLab, Eargo, Tech21, Clckr, and Urbanista.
Are there other mobile phone stores near Verizon at 9020 Albemarle Rd?
Yes, nearby mobile phone stores include Cricket Wireless, T-Mobile, T-Mobile Authorized Retailer, AT&T Store, and another Verizon location.
What nearby dining options can I visit before or after shopping at Verizon?
Nearby dining options include Wingstop, Domino's Pizza, China Fun Restaurant, Chipotle Mexican Grill, Chick-fil-A, Subway, and Little Caesars Pizza.
Are there any nearby shops or services for relaxation or personal care near Verizon?
Yes, nearby personal care services include Foxy Nails and Spa, Kut Masters barber, and Chenda's Hair & Nail Studio.