Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Charlotte for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
242 reviews
5 stars
140
4 stars
16
3 stars
20
2 stars
6
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while some employees received high praise for their helpfulness and knowledge, others were reported as rude and dismissive.
Staff Knowledge
Several customers highlighted the expertise and patience of specific staff members, particularly in resolving complex issues and providing thorough explanations.
Store Experience
Customers expressed frustration with long wait times and inconsistent service, with some noting that the store was often crowded and understaffed.
Product Issues
There were complaints about receiving incorrect products and difficulties with exchanges, leading to dissatisfaction with the purchasing process.
Positive Recommendations
Despite negative experiences, many customers recommended specific employees for their exceptional service, indicating that individual staff performance can significantly impact customer satisfaction.
- DKDon KlingerDec 30, 20255.0Ashton, Curtis and TJ were awesome today. They worked persistently with numerous members of the Verizon fraud team to restore our cellular service and access. It would have taken us days and hours of phone calls to resolve this without them. Highly recommend these guys for all of your Verizon needs - we are so thankful for them. It's further than other Verizon stores for me and I am not an Arboretum fan, but I'll be returning here for all of my future Verizon business. Thank you Thank you Thank you
- RLRobert LanningDec 23, 20255.0We upgraded to a new phone last week and our new phone journey was made so much easier and more enjoyable thanks to Erik, who really cared about our customer experience. He worked to help in every way and he was happy to answer all our questions. Erik, thanks for making this an easy process!!
- FBFunky BopDec 22, 20255.0Eric did amazing in resolving an impossible task that customer service has been putting me through. Just when I was about to give up… the team here pulled through for me! I will only go to this store for any business from now on. 🥳🎉👏
- MTMary Allen ToddDec 16, 20255.0Tunji became an early Christmas gift to my twin sister and me, both senior citizens. My sister bought a wireless charger from her, and she was so kind and helpful that we seized the opportunity to ask her a backlog of questions about our phones. She was patient and respectful which won our confidence as well as our hearts. Both of us learned safety tips and shortcuts, and fixing autofills. She earned an A+!
- SNShannon NewtonDec 12, 20255.0Eric (manager) helped me today and he was outstanding. After buying a new phone last week that had major issues and getting the run around by Verizon, he fixed everything. He went above and beyond, even boxed up my old phone and showed me where the UPS was in the area. It takes a lot to impress me and he blew it out of the water! So appreciative of him!
Frequently Asked Questions About Verizon
What products and brands can I find at the Verizon store in Charlotte?
The Verizon store offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Motorola, Kyocera, and TCL.
What services does the Verizon Charlotte store provide?
They provide mobile plans, wireless internet plans, voice plans, and business devices including cell phones, hotspots, tablets, and laptops.
What are the store hours for the Verizon location at 8046 Providence Rd?
The store is open Monday to Friday from 10 AM to 8 PM, Saturday from 9 AM to 7 PM, and Sunday from 10 AM to 5 PM.
Can I order online and pick up my order at the Charlotte Verizon store?
Yes, you can buy online and pick up your order in-store. They also offer free 2-day shipping, express lockers, and same-day delivery where available.
How can I schedule an appointment at the Verizon Charlotte store?
You can schedule an in-store appointment online via their website or use the 'My Verizon' app for convenience.
What payment methods does the Verizon Charlotte store accept?
They accept check, debit card, mobile NFC payments, and do not require cash only payments.
What languages are spoken at the Verizon store in Charlotte?
The staff at the Verizon Charlotte store speak English and Spanish to assist customers.
What nearby places can I visit before or after shopping at Verizon Charlotte?
Nearby you can visit Mattress Firm Providence Road for mattresses or enjoy a meal at McAlister's Deli, which is close to the store.
Are there fitness and wellness options near the Verizon Charlotte store?
Yes, Orangetheory Fitness Charlotte-The Arboretum gym and The Joint Chiropractic clinic are nearby for health and fitness needs.
Where can I find beauty and salon services near Verizon Charlotte?
Great Clips, Planet 21 Salon, and European Wax Center are nearby for hair, beauty, and waxing services.