Verizon

3.7
344 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Charlotte for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
8046 Providence Rd, Charlotte, NC
28277, United States

Hours

Reviews

3.7
235 reviews
5 stars
136
4 stars
16
3 stars
20
2 stars
6
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some customers praising individual staff members for their helpfulness and knowledge, while others report rude and unhelpful service.

Store Operations

Customers frequently mention long wait times and issues with store hours, including being closed during posted hours.

Product Knowledge

Some staff members are noted for their expertise and ability to assist with technical issues, while others are criticized for lacking basic knowledge.

Sales Practices

There are complaints about aggressive sales tactics and misinformation regarding promotions and services, leading to customer frustration.

Overall Experience

While some customers have had positive experiences and recommend the store, many express dissatisfaction and indicate they would not return.
  • AP
    Andrew Page
    2 days ago
    5.0
    I don’t normally leave reviews but I felt the need to leave one after my experience at this store. Erik was awesome he was very knowledgeable and he answered questions I didn’t even know I had. He made the whole process super easy and enjoyable. His customer service was top notch! I highly recommend this store and Erik!
  • GT
    Gene Thompson
    Nov 11, 2025
    5.0
    Store manager Ashton and Sales Associate Travis were both great at handling my new phone transport from AT&T. What was seemingly turning into a hectic problem was quickly resolved professionally and effectively by this team. I appreciate my experience and will be back if I need something taken care because this team led by Ashton knows what to do! Thanks again guys!
  • AJ
    Aubrey Jones
    Nov 8, 2025
    5.0
    Amazing! Erik is wonderful and so quick and efficient with his work. He knows what he is talking about.
  • VS
    Vanessa Sierra
    Nov 8, 2025
    5.0
    I had trouble with my phone and my upgrade but Eric, and Travis were the most helpful…and I just wanted to say the biggest thank you. 🙏
  • AA
    Adriane
    Nov 5, 2025
    5.0
    Excellent service. Patience in explaining everything to me. Suggestions on how to save on my bill. I had a positive experience and have recommended you store to my friends. Thank you

Frequently Asked Questions About Verizon

What products and brands can I find at the Verizon store in Charlotte?

The Verizon store offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Motorola, Kyocera, and TCL.

What services does the Verizon Charlotte store provide?

They provide mobile plans, wireless internet plans, voice plans, and business devices including cell phones, hotspots, tablets, and laptops.