Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Charlotte for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
286 reviews
5 stars
160
4 stars
38
3 stars
17
2 stars
17
1 star
54
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff were praised for their helpfulness, while others were criticized for being rude or dismissive.
Sales Pressure
Several customers reported feeling pressured to purchase upgrades or additional services, detracting from their overall experience.
Knowledgeable Staff
Certain employees, particularly Thomas and Assata, received high praise for their expertise and ability to resolve issues effectively.
Store Environment
The store layout and cleanliness were generally appreciated, but some customers noted long wait times and inadequate staffing.
Technical Issues
Customers experienced various technical problems with devices and account management, leading to frustration and dissatisfaction.
- LFLaToya FaustinNov 15, 20255.0I had a great experience today in this Verizon store. Ezekiel was extremely knowledgeable and patient with me as I had to reluctantly upgrade my phone. I was helped as soon as I walked in the door and felt supported the entire way.
- RERoss EnglertSep 15, 20252.0This store has a great layout showcasing a wide range of products from top brands like Apple, Samsung, and Google. Unfortunately, the staff was difficult to work with. From the moment I walked in, I was pushed with promotions. Even after asking the employee to focus on helping me replace my damaged phone, the conversation kept circling back to upselling :: adding lines, upgrading plans, and features I didn’t need. I ended up leaving and driving 25 minutes to another Verizon location (6501 Wilkinson Blvd, Belmont, NC 28012). Within 30 minutes there, I had a new Google Pixel 10 Pro in hand, at no extra cost to my plan. There were no gimmicks, no pressure, and an overall phenomenal experience. It’s disappointing that this store relies on heavy upselling rather than genuine service. If you value helpful, straightforward support over flashy displays, I’d recommend making the trip to the Belmont location instead.
- NYNick YakimenkoAug 12, 20255.0Bre was awesome! She helped out alot
- LClinda cashJul 27, 20251.0** BE CAREFUL! **** MY SIM CARD WAS REMOVED AND STOLEN. SAT. JUL 26 2025!!!!!!!! HE, THE GREETING REPRESENTITIVE REMOVED MY SIM CARD AND KEPT IT!! JUL 26TH 4ISH PM** STOLEN!! NOW ANYONE USING THE SIM CARD WILL BE PROSECUTED** AN INVESTIGATION IS IN PROGRESS!! FIRST STOP IS THE POLICE TO REPORT THEFT!!** MY EXPERIENCE WAS INITIAL VERY NICE, TURNED OUT, MY SIM CARD WAS REMOVED FROM MY PHONE, AND NEVER RETURNED!! SAT 7/26 AFTERNOON: IN AN EFFORT TO AUTHORIZE AN UNAUTHORIZED CHANGE FROM VERIZON TO SPECTRUM. THE GENTLEMAN, REMOVED MY SIM CARD. SAID VERIZON SERVICE HAD BEEN CANCELLED BY A SPECTRUM AGENT. "THE VERIZON REP, SAID, "OH, THATS VERY COMMON, WE DO IT ALL THE TIME". I TOLD HIM, I DIDN'T AUTHORIZE AND NOW HAVE NO PHONE AND NEWLY BACK IN CLT ARE DIDN'T HAVE FAMILY OR FRIENDS TO USE THEIR PHONE. I NEEDED MY SIM CARD BACK!! HE SAID, OH, I DON'T HAVE IT. I SAID, YOU BETTER, YOU JUST TOOK IT, HE REPLIED; OH, IT MUST HAVE SLID BETWEET THE CABINET. HE PRETENDED TO LOOK, HE WOULDN'T CHECK HIS POCKETS!! I LEFT IN TEARS, I'M READING ABOUT HOW THE SCAM WORKS WITH SIM CARD TRANSFERS, AND WILL CONTACT THE AUTHORITIES ALONG WITH THE TOP MGMT OF VERIZON. I WILL MAKE EVERY EFFORT TO MAKE THE PUBLIC AWARE OF THIS SITUATION, SO THEY WILL NOT FALL INTO THE TRAP THAT I DID!! I WOULD ASK VERIZON TO CALL ME; BUT I DON'T HAVE USE OF MY PHONE, THANKS TO NOT HAVING MY SIM CARD!!
- AHAlex HJul 21, 20255.0They went above and beyond helping me reactivate a phone. 100% would recommend!
Frequently Asked Questions About Verizon
What are the Verizon store hours in Charlotte, NC?
The Verizon store at 9821 Northlake Centre Pkwy, Suite A, Charlotte, NC is open Monday to Friday from 9 AM to 7 PM, Saturday from 10 AM to 7 PM, and Sunday from 10 AM to 6 PM.
What services does the Verizon store in Charlotte offer?
Verizon Charlotte offers mobile plans, wireless internet plans, and voice plans. They also provide business devices like cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an appointment or order online for the Verizon Charlotte store?
Yes, you can schedule an in-store appointment on their website and place online orders for pickup or delivery, including free 2-day shipping and same-day delivery where available.
Does Verizon Charlotte offer in-store pickup and delivery options?
Yes, Verizon Charlotte offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
Which smartphone brands are available at the Verizon store in Charlotte?
The store carries smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL, including the latest 5G models like iPhone 15, Google Pixel 8, and Samsung Galaxy S23.
What payment methods are accepted at the Verizon Charlotte store?
Verizon Charlotte accepts checks, debit cards, and mobile NFC payments. Cash-only transactions are not required.
Is the Verizon Charlotte store located near any dining options?
Yes, nearby dining options include Crumbl Cookies, Firenza Pizza, Chipotle Mexican Grill, Wendy's, Chick-fil-A, Chili's Grill & Bar, It's Just Wings, and Five Guys, perfect for a meal before or after your visit.
Which entertainment or shopping venues are close to the Verizon store in Charlotte?
GameStop and REI are nearby for video games, hobby supplies, and outdoor gear shopping, offering extra activities when visiting the area.
Are there any health or medical services near Verizon Charlotte?
Yes, nearby health-related places include America’s Best Contacts & Eyeglasses, The Vitamin Shoppe, Removery (medical spa and tattoo removal), and Engel Institute (dentist).
Is there convenient parking or public transit access near Verizon Charlotte?
While specific transit information isn't listed, the store is in the Northlake Centre area near various shops and restaurants, making it accessible by car with likely parking and nearby amenities.