Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Charlotte for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
265 reviews
5 stars
153
4 stars
25
3 stars
14
2 stars
8
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, ranging from helpful and friendly interactions to rude and dismissive behavior from staff.
Wait Times
Many customers reported long wait times for assistance, leading to frustration and dissatisfaction.
Sales Practices
Several reviews highlighted issues with sales tactics, including misleading information about promotions and aggressive upselling.
Staff Knowledge
While some customers praised specific employees for their knowledge and helpfulness, others experienced a lack of expertise and assistance.
Store Management
Management received mixed reviews, with some customers appreciating their involvement and problem-solving, while others criticized their handling of staff and customer issues.
- CSchristopher smith1 day ago5.0Alex took GREAT CARE OF US! After being with T-Mobile for seven years, we are glad to have switched to a company that is actually willing to help their customers!
- MOMatthew O'Daniels3 days ago5.0Fantastic customer service. Holden helped me out tremendously great experience.
- YMYa Ya McKeeverOct 6, 20251.0There is always a long wait to get any done at this store. Most recently I went in to get some assistance with my phone. I was put in the queue and after waiting for an hour and 10 minutes I left. At no time, did anyone tell me about delays or how much longer it would be. Then I saw an employee (maybe the manager). I just know that she was pregnant. She assisted a couple well after I was waiting. That was the final straw, no one even tried to stop me from leaving or say it wont be much longer. They simply don't appear to care . I will be reporting this incident formally.
- JTJamie TylerSep 19, 20251.0I wish there was an option to give 0 stars because I would. My husband and I went in to see Paris for an apple watch and possible upgrades. She left us and went to the back and never came back. I had to ask another lady to see where she went. Charity, a different rep, came out to help us. She tried to sell us new lines, sell us some new plan that didn’t make sense financially and basically lied about what we were eligible for. I used to work for verizon and am well aware of how things work. Sales reps make more commission on new lines than upgrades. I was so annoyed by her stupidity and inability to help us. They could’ve gotten a sweet commission from us but chose to be shiesty and got nothing. Stay away. The main locations are supposed to be better than the authorized retailers but with this location, I couldn’t tell the difference.
- DTDaunta & Jamie TylerSep 19, 20251.0While working with another lady (Older Black lady with red glasses) Paris Brown slid me her card and discredited everything her colleague said to me and told me to come back another day to work with her instead . Came back as instructed . She then saw she couldn't make a sell she left me and my wife and kids sitting 30 or more mins while hiding in the back until we left. She sees us and walks right past us without saying a single word. She lacks integrity and professionalism. If they can't sell you a line or a phone then you will not be helped. Just choose another store.
Frequently Asked Questions About Verizon
What are the Verizon store hours in Charlotte, NC?
The Verizon store in Charlotte is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 11:00 AM to 6:00 PM.
What services does the Verizon store in Charlotte offer?
The store offers mobile plans, wireless internet plans, voice plans, and sells business cell phones, tablets, laptops, and mobile hotspots.
Which smartphone brands are available at this Verizon store?
The Verizon store carries Apple, Samsung, Motorola, Google, Kyocera, and TCL smartphones.
Can I order online and pick up my Verizon products at the Charlotte store?
Yes, you can place an order online and pick it up in-store, with options including express lockers and same-day delivery where available.
How can I schedule an appointment at the Verizon store?
You can schedule an in-store appointment via the My Verizon app or through the Verizon website using the store's appointment link.
What payment methods does the Verizon store accept?
The Verizon store accepts pay checks, debit cards, and mobile NFC payments; cash-only payments are not required.
Is the Verizon store located near any notable fitness or wellness centers?
Yes, it is near ATA Steele Creek, a martial arts club, and Orangetheory Fitness Steele Creek gym, great options for fitness before or after your visit.
Are there restaurants near the Verizon store where I can grab a meal?
Nearby restaurants include Which Wich for sandwiches, MOD Pizza for pizza, Domino's Pizza, and TCBY for frozen yogurt and smoothies.
What automotive services or stations are close to the Verizon store?
Nearby automotive services include EVgo Car Charging Station for electric vehicles, Valvoline Instant Oil Change, and several gas stations such as Shop Rite - RiverGate and bp.
Are there any nearby stores for beauty or wellness services close to Verizon?
Yes, nearby you can find Hollywood Tans tanning salon, Envy Nail Spa, Sephora cosmetic and beauty supplies, and Prime IV Hydration & Wellness spa.