Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Charlotte for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
480 reviews
5 stars
259
4 stars
77
3 stars
38
2 stars
15
1 star
91
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service, with some employees praised for their helpfulness and others criticized for rudeness and lack of knowledge.
Staff Knowledge
Several reviews highlight a lack of product knowledge among staff, leading to customer frustration.
Positive Experiences
Many customers reported positive experiences with specific employees who provided excellent service and resolved issues effectively.
Long Wait Times
Customers frequently mentioned long wait times and rushed service, contributing to dissatisfaction.
Management Issues
There are complaints about poor management and unprofessional behavior from some staff members, impacting overall customer experience.
- BMByron MedinaNov 5, 20255.0I want to thank Juan Pablo and the entire team of three other gentlemen at this Verizon location for their outstanding service. After a phone representative made an error with my order, the in-store team went above and beyond to correct everything. They were courteous, efficient, and made sure I left completely satisfied. Juan Pablo was especially knowledgeable and professional throughout the process. Excellent experience and highly recommended!
- IPIsaac PerezOct 2, 20251.0Ryan. The name is Ryan. Very disrespectful and rude to deal with. For someone who’s worked 9 years he has no customer service nor does he know what he’s actually doing. I would suggest any other location before stopping here and having someone yell at you to go to another store simply because he couldn’t figure out how to get a line up and running. Truly, if I knew how to do it myself trust and believe you wouldn’t have seen me at this store. Luckily another store was actually knowledgeable and was able to help. Took Jordan 5 mins (Metropolitan Area) outrageous to have someone like Ryan deal with people coming in on devices and getting sassy.
- AEAlexis EaddySep 20, 20255.0Raquel was so helpful in setting up a new phone for my younger brother. The process was extremely seamless and she ensured we got the best options available. Though I entered frustrated with the phone situation we were dealing with she has a phenomenal personality, and we left with smiles on our faces 🤗 Thanks Raquel!
- RGr gAug 16, 20251.0Went to the Northlake store and got what I needed quickly, after walking out on one of this store's rep. It was there we discovered he got in his feelings and change my name in my account to something i guess im supposed to be hurt by....like it wouldn't lead back him. Its no wonder why I walked out on that clown.
- VGVENU PRAKASH GUNDAJun 12, 20255.0Had a great experience at the Verizon store! Haleigh was extremely helpful, patient, and genuinely took the time to understand our issue. She listened attentively, explained the solution clearly, and made the whole process smooth. The rest of the staff were also friendly and professional. Great customer care overall — 5-star service, keep it up!
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Charlotte?
The Verizon store in Charlotte is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.
Where is the Verizon store in Charlotte located?
The Verizon store is located at 110 Mccullough Dr, Charlotte, NC 28262.
Which brands of smartphones can I find at the Verizon Charlotte store?
You can find the latest 5G smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the store.
What services does the Verizon Charlotte store offer?
The store offers mobile plans, wireless Internet plans, voice plans, and products like business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an appointment or shop online for Verizon products in Charlotte?
Yes, you can schedule in-store appointments and shop online including options for in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available.
Does the Verizon Charlotte store accept debit cards and mobile payments?
Yes, the store accepts debit cards, mobile NFC payments, and paychecks; it does not require cash only.
Are there nearby dining options around the Verizon Charlotte store?
Yes, nearby dining options include Bob Evans and Showmars University, which customers might visit before or after their appointments at Verizon.
What nearby transit options can help me reach the Verizon store in Charlotte?
LYNX McCullough Station, a light rail and subway station, is nearby and can be used to conveniently access the Verizon store.
Are there hotels near the Verizon store in Charlotte for visiting customers?
Yes, several hotels like Microtel Inn & Suites by Wyndham Charlotte/University Place, Extended Stay America Charlotte, Studio Plus, and Country Inn & Suites by Radisson are located nearby.
How can I contact the Verizon store in Charlotte?
You can reach the store by calling the main phone number +1 980-229-5108 or the mobile phone number +1 866-644-4532.