Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Charlotte, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
284 reviews
5 stars
220
4 stars
11
3 stars2
2 stars4
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of staff members like DJ, Dajon, and Michael, highlighting their patience and knowledge.
Management Issues
Several reviews mentioned poor management and staffing issues, including instances of rudeness from management and long wait times due to insufficient staff.
Store Hours
Customers expressed frustration over inconsistent store hours, with reports of the store being closed during posted hours and long wait times for service.
Product Knowledge
While many staff members were noted for their product knowledge, some customers reported a lack of understanding from certain employees, leading to unresolved issues.
- DTDee Turner2 days ago5.0Michael went above amd beyond to give me the best service that I could possibly ask for. I will be coming back to him for the rest of my verizon patronage.
- MJMason Jensen2 days ago5.0Michael is an exceptional employee and person. He is very aware of what the customers want, and he took the extra length to get me an account credit for redundant services I was incorrectly being charged for. I came in looking to get 1 phone upgrade and remove 1 redundant billing. I left with 1 upgraded phone, 2 redundant billings removed (he discovered a 2nd), and a refund from the past year of redundant billings! Michael changed my viewpoint on Verizon.
- TRTatiana RotariJan 4, 20265.0We had a great experience at the Verizon store thanks to Michael. He was extremely knowledgeable, patient, and took the time to explain everything clearly without rushing us. He made sure we got the best options and answered all our questions honestly. Excellent customer service — professional, respectful, and genuinely helpful.
- AMArthur McdowellDec 27, 20251.0The manager lady that was hiding the back when I was talking to the guy in the front helping me out he ask her a question for me she was very rude and said she doesn't care or what he has
- GGGabyDec 22, 20255.0I want to give a shoutout to Michael! The Verizon associate who helped me today. He was extremely polite, knowledgeable, and patient, and made sure I fully understood my options before making any decisions. It’s rare to get service this thoughtful and genuine—thank you for such a great experience Michael!
Frequently Asked Questions About Verizon
What products does Verizon at 4044 Connection Point Blvd offer?
Verizon offers a full range of wireless devices including smartphones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What brands can I find at this Verizon Authorized Retailer?
You can find brands such as Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessories brands including Casemate, Otterbox, and Urbanista.
What are the store hours for Verizon in Charlotte, NC?
The store is open Monday through Friday from 11:00 AM to 8:00 PM, Saturdays from 10:00 AM to 8:00 PM, and Sundays from 12:00 PM to 6:00 PM.
Does this Verizon location offer in-store pickup?
Yes, Verizon provides in-store pickup service for your convenience.
What payment options are accepted at Verizon on Connection Point Blvd?
Payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Does the Verizon store offer free Wi-Fi?
Yes, the store offers free Wi-Fi to customers.
Which nearby restaurants can I visit before or after shopping at Verizon?
You can visit Chipotle Mexican Grill, Five Guys, Buffalo Wild Wings, Pizza Hut, Halal Street Food, or Starbucks for food and drinks nearby.
Are there any local services like nail salons near Verizon?
Yes, Nails Lounge and Oscar Nails Spa are nearby nail and beauty salons where you can relax before or after your visit.
What nearby automotive services are available close to Verizon?
Nearby automotive services include Speedway Express, Latorre Automotive Group, Firestone Complete Auto Care, and Custom Hot Whips South.
Is there public transit or convenience stores near Verizon to help with accessibility?
Yes, there is a 7-Eleven convenience store nearby for quick errands. While public transit details are not specified, local places such as 7-Eleven and nearby landmarks can assist in orienting visitors.