Verizon

Reviews

• AS

  Aj Sterrett

  3 days ago
  5.0
  The team was very helpful. While my cell phone activation itself left something to be desired, the team and Ora specifically do not stop trying to find a solution to get me taken care of. She really helped taking a rough situation and made it bearable
• LM

  LaJuan LJ Morris

  6 days ago
  1.0
  Brought 2 phones and two IPads and was charged over 550 for 6 lines total. Then trying to make me seem crazy by stating I authorized it and did not authorize it.
• MP

  Mark Parsley

  Dec 31, 2025
  5.0
  I want to personally thank Ora Rosenbaum again for her passion and commitment. I hope Verizon recognizes and learns from her expertise to further improve the customer experience. At the end of the day, Ora’s actions retained a Verizon customer—and I look forward to many more years as one.
• CC

  Cherilyn Cunningham

  Dec 28, 2025
  5.0
  Excellent Experience at Verizon thanks to John and Sean! Both were incredibly knowledgeable, patient, and genuinely helpful from start to finish. They took the time to explain all my options clearly, answered every question I had, and made sure I left with exactly what I needed! Their customer service was top-notch, friendly, and professional. If you’re looking for great service at Verizon, definitely ask for John and/or Sean! Thanks again, you both are Rockstars!
• JM

  Jalysa Mcmullen

  Dec 26, 2025
  1.0
  My experience today was horrible. I told worker 1 I needed a appointment to get a charge port fixed he stated a nee policy was in place to call insurance we sat in store did that then another worker came and said I have another way to help you but you need to pay your bill cool done he said we can get your phone shipped out free I must go to fix it store they will ship it I said if I want to skip the fix it store can I he said it will be 50 bucks in store I said ok cool he said I still have to go in the fix store I get to the fix it store they cant help bc it was placed under extended warranty (roll eyes) I go back to phone store speak with GM at this point frustrated. She then says I have to do a claim. I said that's what I was doing the first time yall told me to stop bc you had a better way without having to spend the 99 bucks deductible. Now we back at the 99 . I then ask her as a GM how come you don't know the updated policy etc she said she didnt know it changed and I said as a GM that's unacceptable bc you cant lead a team with wrong information and telling lies to customers she said that's not me that's verizon I said you are verizon you are a representation of the company. And you need to get in a call with your boss and get updated bc as customers we need correct information not guesses then she tells me I can get out her store bc I cant belittle her I said what your mad because I am telling you truth as a GM you cant give workers false information this is what happens and you as a GM should have more knowledge then customers. And if you cant handle feedback then this job isn't for you . So I paid my bill plus 99 to get a replace phone all bc they gave me the run around and lies. No apologies nothing. Horrible customer service. Lack of knowledge of company policies and procedures. I dont think she was thr GM I think she was like a team leader but she said she was a GM. I asked her to speak to the gM or her boss she told me no. S. King drive location needs training and a better GM bc the 3 workers in the store are getting bad training from management bc management is just as clueless. Manger blonde hair about 5'2 ..... she needs training and how to accept accountability . Bad experience. Will not return to that location. After seeing past reviews I see the common issue here is lack of training and knowledge with staff .... who ever is the owner of this location should get involved .

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