Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Cary for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
632 reviews
5 stars
290
4 stars
93
3 stars
46
2 stars
36
1 star
167
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rudeness and lack of assistance from staff.
Staff Performance
While some employees received praise for their helpfulness and knowledge, others were criticized for being dismissive and unprofessional.
Long Wait Times
Customers frequently mentioned long wait times and inefficient service, leading to frustration during their visits.
Sales Pressure
Several reviews indicated that staff pressured customers into unwanted services or products, particularly insurance.
Mixed Experiences
Overall, customer experiences varied widely, with some praising specific employees while others had negative interactions.
- PSPhyllis SecanJan 5, 20262.0After being with T-Mobile for 29 years and very satisfied I went into Verizon to see what they had to offer. The manager was great but I m going to try hard to go back to T-.Mobile. WHAT A MISTAKE. My husband and I are retired and was assured it would not cost me more than I was paying. We traveled out of the U.S. this past month and was told that all calls and texts were $.20 a minute just like T-mobile. I just got my bill and almost fainted. It is usually $125. and it was over $265.00!!! This is totally unacceptable to be mislead. This is certainly not a good way to lure new customers. So so disappointed.
- TSTravis SmithDec 17, 20251.0Terrible service, I arrived on December 17, 2025 at 6:42 and they wouldn’t let me check in and the lady said they didn’t have time to sale me a phone and add it to the account before they close at 7pm. I was ready to buy the phone directly and spend 2,000$ but was turned away after driving an hour since I don’t live close. I wouldn’t recommend this place to anyone!! Go somewhere that cares about the customer experience.
- DLDebbie LiangDec 17, 20251.0If I could give negative stars I would. Made an appointment and took time out of my workday. Arrived, wasn't even checked in. I asked for their help to transfer phone information from my broken phone to another phone. Was told per policy they weren't allowed to walk me through the steps and to call Verizon technical support instead. I don't understand why physical Verizon customer representatives exist when they can't even help customers with their problems. I am so angry and frustrated with this store and the nonexistent customer support. It was a complete waste of my time and I'm thinking about switching to a different carrier.
- NWNicholas WhitehurstDec 14, 20255.0Willy didn’t play around. Got me in and out in less than 30 minutes would buy from him again
- RSrussell shafferDec 13, 20252.0Went to Verizon for phone upgrade help, innocently asked about insurance options—just a question. Rep vanishes to the mysterious back room, returns, and bam: $20/month insurance slapped on my bill without consent. I protested said that I don’t need insurance- I’ll get an unlocked , but got the classic pushy line: “You don’t want a damaged phone with no coverage, right?” This “protection” is for a brand-new phone still sealed in its box until Christmas. So I’m forced to pay premiums on an unopened gift! Verizon clearly pressures staff to strong-arm customers into unwanted insurance upsells. Shady. So I have to make a separate call later to call center to cancel insurance on a boxed gift phone.
Frequently Asked Questions About Verizon
What are the operating hours for the Verizon store in Cary, NC?
The Verizon store in Cary is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Where is the Verizon store located in Cary?
The Verizon store is located at 1910 Walnut St, Cary, NC 27518, USA.
Which brands of smartphones are available at the Verizon Cary store?
The store offers the latest 5G smartphones including Apple (iPhone 15), Samsung (Galaxy S23), Google (Pixel 8), Motorola, Kyocera, and TCL devices.
What are the pickup and delivery options at the Verizon Cary store?
You can choose in-store pickup, curbside pickup, free 2-day shipping, express lockers, or same-day delivery in select areas.
Can I schedule an appointment before visiting the Verizon Cary store?
Yes, you can schedule an in-store appointment online or via the My Verizon app.
What mobile and internet services does Verizon Cary provide?
The store offers mobile plans, wireless Internet plans including 5G home internet, and voice plans for personal and business needs.
Does Verizon Cary accept mobile NFC payments and debit cards?
Yes, the store accepts payments via mobile NFC, debit cards, and also accepts paychecks. Cash-only payments are not required.
What nearby dining options are available around Verizon Cary?
Nearby dining options include BurgerFi, McDonald's, CAVA, Bob Evans, Zoes Kitchen, BIBIBOP Asian Grill, and Chick-fil-A, providing a variety of American, Mediterranean, Asian, and fast-food choices.
Are there any nearby places to visit for relaxation or beauty services near Verizon Cary?
Yes, nearby you can find Triangle Day Spa, Tonya Tinnin beauty salon, and Heaven Foot Spa Nails Lounge for spa and beauty treatments.
What other stores and services are located close to the Verizon Cary store that customers might find useful?
Nearby you can visit home decor stores like Pier 1 Imports and Ashley Store, electronics and appliance retailers such as hhgregg, automotive services like AutoZone and Jiffy Lube, and office supply stores like Office Depot.