Verizon

4.4
481 reviews
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Business Details

1017 Parkside Main St, Cary, NC
27519, United States
(984) 465-3885
https://www.victra.com
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Cary, NC. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1017 Parkside Main St, Cary, NC
27519, United States

Hours

Reviews

4.4
476 reviews
5 stars
383
4 stars
19
3 stars
10
2 stars
5
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Overall, customers praised the staff for being friendly, helpful, and knowledgeable, with many specific mentions of individual employees like Andrew, Mark, and Liz.

Mixed Experiences

While many had positive interactions, some customers reported negative experiences, particularly with management and service quality, leading to frustration.

Sales Practices

Several reviews highlighted concerns about hidden fees and unclear communication regarding promotions and charges, leading to dissatisfaction.

Store Environment

The store was generally described as clean and well-organized, contributing to a pleasant shopping experience.

Wait Times

Customers expressed frustration with long wait times, particularly during busy periods, which detracted from their overall experience.
  • DB
    Donald Brown
    Nov 14, 2025
    5.0
    Very good and friendly staff. Jeffe and Mark were excellent. Very knowledgeable and talk your interests and applied them to affordable solutions.
  • WZ
    William (Zach)
    Oct 10, 2025
    5.0
    The sales rep Mike was very helpful. Store is in good shape and staff was friendly.
  • LH
    Leslie Hallenberg
    Sep 21, 2025
    5.0
    Eddie is the reason why I love buying from Verizon. He is personable, friendly, knowledgeable and knows how to get it all done. Thank you Eddie for such great service!
  • JP
    Justin Panza
    Sep 20, 2025
    5.0
    Big ups to Mark who fantastic helping us through the whole process.
  • TM
    Taylor Mark
    Sep 13, 2025
    1.0
    Disappointed with the service experience. When we visited the store, we spoke with Dave, who identified himself as the manager. Unfortunately, instead of offering assistance, he repeatedly told us, "I can't help you," in response to our questions about purchasing a new iPhone. He suggested we either order it ourselves or go to another store in Apex—which was both unhelpful and dismissive. What was even more concerning was how he interacted with a team member he appeared to be training. His tone was rude and condescending, which was uncomfortable to witness and seemed unprofessional for someone in a leadership role. It’s disappointing to have this kind of experience at a store where customer service should be a priority. Verizon and hiring teams might want to reconsider who’s representing their brand on the floor.
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Frequently Asked Questions About Verizon

What types of wireless devices does Verizon at 1017 Parkside Main St offer?

Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more.

What are the store hours for Verizon in Cary, NC?

The store is open Monday to Friday from 10:00 AM to 9:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.