Verizon

4.5
239 reviews
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Business Details

601 West State Street, Black Mountain, NC
28711, United States
(828) 664-9004
https://www.russellcellular.com/store-locations/black-mountain-nc
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About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 601 W State St in Black Mountain, NC 28711

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
601 West State Street, Black Mountain, NC
28711, United States

Hours

Reviews

4.6
230 reviews
5 stars
197
4 stars
11
3 stars
3
2 stars
2
1 star
17

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, knowledge, and willingness to go above and beyond to assist with phone purchases and issues.

Staff Performance

Specific employees, particularly Eli, Christopher, and Jonah, received numerous commendations for their exceptional service and technical support.

Mixed Experiences

While many reviews were positive, some customers reported frustrating experiences with service delays, product issues, and lack of effective support.

Store Operations

Several reviews mentioned issues with store hours and order cancellations, indicating a need for improved operational consistency.
  • AC
    Amy Clark
    3 days ago
    5.0
    Jonathan & Chris were absolutely wonderful in helping resolve my account issue. Thanks so much
  • MS
    Mr Strange
    3 days ago
    1.0
    Not so fun communication, turns out they actually talk trash behind your back if you close the door too fast (had to find out the hard way). Overall, typical Verizon; doesn't really help with your bills, only with promotions and other such deals, makes sense when most of their clients are 80+.
  • CH
    Caleb Harrison
    5 days ago
    5.0
    Chris was incredibly helpful!
  • CL
    Cierra Lovely
    Dec 19, 2025
    5.0
    He was amazing and helped me and my children out tremendously. Thank you so much Chriss
  • MM
    Melody
    Nov 24, 2025
    5.0
    This is the best cell phone store I’ve ever been to. I loathe the cell phone store. It usually takes half the day and I feel taken advantage of when I leave. Not at this store. Christopher has helped me twice now. He explains everything thoroughly and really has my best interest in mind. He told me to wait on a new phone for an upcoming sale. He got my bill down. Another store actually charged my mom for her phone when she had an upgrade available for free. Anyway, I’m really happy with the experience at this store and I highly recommend it.
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Frequently Asked Questions About Verizon

Where is Russell Cellular located in Black Mountain?

Russell Cellular is located at 601 West State Street, Ste 10, Black Mountain, NC 28711.

What brands of phones and accessories does Russell Cellular offer?

They offer Verizon, Samsung, Google, Apple, Motorola, and LG brands, including smartphones, tablets, and accessories.