Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 601 W State St in Black Mountain, NC 28711
Many customers praised the staff for their helpfulness, knowledge, and willingness to go above and beyond to assist with phone purchases and issues.
Staff Performance
Specific employees, particularly Eli, Christopher, and Jonah, received numerous commendations for their exceptional service and technical support.
Mixed Experiences
While many reviews were positive, some customers reported frustrating experiences with service delays, product issues, and lack of effective support.
Store Operations
Several reviews mentioned issues with store hours and order cancellations, indicating a need for improved operational consistency.
AC
Amy Clark
3 days ago
5.0
Jonathan & Chris were absolutely wonderful in helping resolve my account issue. Thanks so much
MS
Mr Strange
3 days ago
1.0
Not so fun communication, turns out they actually talk trash behind your back if you close the door too fast (had to find out the hard way). Overall, typical Verizon; doesn't really help with your bills, only with promotions and other such deals, makes sense when most of their clients are 80+.
CH
Caleb Harrison
5 days ago
5.0
Chris was incredibly helpful!
CL
Cierra Lovely
Dec 19, 2025
5.0
He was amazing and helped me and my children out tremendously. Thank you so much Chriss
MM
Melody
Nov 24, 2025
5.0
This is the best cell phone store I’ve ever been to. I loathe the cell phone store. It usually takes half the day and I feel taken advantage of when I leave. Not at this store. Christopher has helped me twice now. He explains everything thoroughly and really has my best interest in mind. He told me to wait on a new phone for an upcoming sale. He got my bill down. Another store actually charged my mom for her phone when she had an upgrade available for free. Anyway, I’m really happy with the experience at this store and I highly recommend it.
Where is Russell Cellular located in Black Mountain?
Russell Cellular is located at 601 West State Street, Ste 10, Black Mountain, NC 28711.
What brands of phones and accessories does Russell Cellular offer?
They offer Verizon, Samsung, Google, Apple, Motorola, and LG brands, including smartphones, tablets, and accessories.
What are the operating hours for Russell Cellular in Black Mountain?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Does Russell Cellular offer in-store pickup for orders?
Yes, Russell Cellular offers in-store pickup services.
What payment methods are accepted at Russell Cellular?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Is Russell Cellular wheelchair accessible?
Yes, the store has a wheelchair-accessible entrance.
Can I schedule services or appointments via an app for Russell Cellular?
Yes, you can schedule services through the My Verizon app available on the Apple App Store.
What nearby dining options can I visit before or after shopping at Russell Cellular?
Nearby dining options include Dough House (donuts and smoothie bar), Blue Ridge Biscuit Company (American restaurant and bakery), Coach House Seafood & Steak (seafood and steakhouse), Delicias Mexican Restaurant, and Las Cazuelas (both Mexican restaurants).
Are there any spas or wellness centers near Russell Cellular in Black Mountain?
Yes, nearby spas include Serenity Therapeutic Massage, Black Mountain Bodyworks, Phidella Nails Spa, and Sabbath Wellness health spa.
What nearby places could help with financial or accounting services near Russell Cellular?
Nearby financial services include H&R Block, Edward Jones - Financial Advisor: Jay Guffey, and Edward Jones Investments.