Verizon

4.6
226 reviews
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Business Details

704a 13th St E, Whitefish, MT
59937, United States
(406) 862-5007
https://www.russellcellular.com/store-locations/whitefish-mt
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About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 704 A 13th St E in Whitefish, MT 59937

Details

  • DeliveryNot available
  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available

Location

Verizon
704a 13th St E, Whitefish, MT
59937, United States

Hours

Reviews

4.6
224 reviews
5 stars
189
4 stars
14
3 stars
2
2 stars
3
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising staff like Taylor and Colin for their helpfulness, while others reported rude and unhelpful interactions.

Staff Knowledge

Several customers highlighted the staff's knowledge and ability to resolve issues quickly, particularly praising employees like Taylor and Parker.

Store Experience

Many customers reported a pleasant and efficient store experience, with quick service and minimal wait times.

Product Issues

Some customers experienced issues with products and billing, leading to frustration and dissatisfaction.

Management Feedback

Management received both praise for their staff and criticism for handling customer complaints poorly.
  • SN
    Sandy Nogal
    Nov 14, 2025
    5.0
    These folks were terrific. Hadn't had new phones in almost 10 years, and they walked me through everything including my outdated plan. Very happy.
  • KW
    Keltie Warren
    Oct 20, 2025
    1.0
    Worst customer service I have ever received. The management was rude and flippant. I understand that employees make mistakes, but when the store won't be accountable and fix the issue and then tell me that my attitude is bad after 8 hours and 4 store location visits to try to fix an issue they created is beyond rude. Be careful bringing anything to this location, they might de-activate a device that is not even in the store, spend 8 hours trying to re-activate it, say there is nothing they can do and then offer an upgrade at your charge. When you're not ok that they won't do right by their mistake they will then charge you another $50 to restock the original device you came to buy because you're frustrated that it is also not working. Be very careful with this store and don't be surprised that when you go to buy something it ends up not working and costing you a lot of extra time and money.
  • DK
    Dan Kohnstamm
    Oct 8, 2025
    5.0
    I was able to get a $600 trade in, help with pairing my iWatch and friendly, knowledgeable service. Highly recommended!
  • CM
    Clint McClure
    Oct 1, 2025
    5.0
    Great Service and very helpful staff.
  • BP
    Billy Packer
    Sep 23, 2025
    5.0
    Outstanding customer service on an long, overdue upgrade request! Many thanks to Logan that serviced my account. He is courteous, professional and a teriffic representative, well done.
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Frequently Asked Questions About Verizon

What are the operating hours for Verizon in Whitefish, MT?

Verizon in Whitefish, MT is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.

Where is the Verizon store located in Whitefish, MT?

The Verizon store is located at 704a 13th St E, Whitefish, MT 59937, USA.