Business Details
About
Cell Phone Store
Location
Hours
Reviews
4.0
166 reviews
5 stars
102
4 stars
18
3 stars
13
2 stars2
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individuals like Torren, Vanessa, and Amy providing excellent service.
Inconsistent Experiences
While some customers had positive interactions, others reported rude or unhelpful service, particularly from specific employees, leading to frustration and dissatisfaction.
Long Wait Times
Several reviews mentioned long wait times in the store, especially during peak hours, which negatively impacted the overall experience.
Technical Issues
Customers experienced technical difficulties with the store's systems and online services, leading to frustration and confusion during transactions.
Pricing Concerns
There were complaints about inconsistent pricing between online and in-store purchases, with some customers feeling misled or overcharged.
- KWKristin Williams1 day ago5.0Torren helped us transition phone carriers seamlessly and was very helpful in answering all of our questions.
- JCJ C1 day ago5.0I needed a case and Robert was very helpful in showing me designs and trying them to see what was best!
- APAsia PfeiferDec 27, 20255.0Since the switch they have taken out their self service pay your phone bill thingy which I like cause I’m already at the mom. They informed me that they didn’t have it anymore, but I was still able to make a payment in store pretty easy and honestly, I love the group of people at the Verizon at the mall.
- CFC FetterhoffDec 24, 20255.0Shaun provided exceptional customer service! All the other employees in the store were super friendly and helpful as well! Shaun helped analyze my family plan and made helpful suggestions to upgrade. He was extremely patient and very knowledgeable!
- BBBecky BarnesDec 22, 20255.0I was in your store on Saturday to upgrade my husbands IPAD. The associate was so helpful that I left with a new cell phone too. When I took my old phone in today, the associate tha helped me was very professional and kind.