Verizon

3.5
473 reviews

About

Cell Phone Store

Location

Verizon
25 Treeline Rd, Kalispell, MT
59901, United States

Hours

Reviews

3.5
473 reviews
5 stars
219
4 stars
67
3 stars
39
2 stars
22
1 star
126

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising helpful staff while others report rude or unhelpful experiences.

Wait Times

Many customers experienced long wait times, often exceeding an hour, leading to frustration.

Sales Pressure

Several reviews mention aggressive sales tactics, with some customers feeling pressured to purchase additional services.

Staff Knowledge

While some staff members were noted for their knowledge and helpfulness, others were criticized for misinformation and lack of assistance.

Management Issues

There are complaints about management being unresponsive or rude, contributing to negative customer experiences.
  • MM
    Melissa Maendl
    4 days ago
    5.0
    Seth was very knowledgeable and patient as we asked our questions and worked our way through getting upgraded. He was professional yet personable.
  • ER
    Emora Roberson
    Jan 2, 2026
    5.0
    I had an amazing experience with Austin , He helped me with all the questions I had regarding my business account and everything went so smoothly. No pressure to upgrade or buy more.
  • LH
    Lynn Hausauer
    Dec 27, 2025
    5.0
    Alexander was amazing. Friendly and very knowledgeable. I was in and out in minutes. It always seems to take forever going to Verizon but not today. Thank you Alexander. A true asset to Verizon. .
  • JS
    John Sargent
    Dec 22, 2025
    5.0
    Tony was awesome. He took all the time to help me pick my phone and color options and get me all set up. He had a lot Of great local recommendations that he was able to share with me while my transfer was going on.
  • JN
    Joshua Newsted
    Dec 17, 2025
    1.0
    This store was somewhat tolerable when they were a direct corporate outlet. Now they are an indirect dealer and clearly out to scam customers. I went in for an upgrade and the salesman was as confusing as possible and when I finally pinned him down and said that Im not at all interested in insurance for my phone, his reply was “I can’t in good conscience sell you a phone without a protection plan.” Haha, total joke and I left immediately. Never going back there.