Verizon

Reviews

• TR

  trisha reed

  3 days ago
  5.0
  Best Verizon store in Montana. It's much farther for me to drive the 70 miles (one way) to this location, but their consumer service is worth it
• RG

  Roylynn Grant

  Nov 7, 2025
  1.0
  Verizon Corporate Store Great Falls, MT (2319 10th Ave S) We placed an online pickup order through Verizon on November 4 and received confirmation shortly after that the order was ready for pickup. On November 7, exactly 72 hours later, we drove two hours to the Great Falls corporate store to pick it up. We arrived shortly after 10 AM and were greeted by the manager, who said the order was being prepared and would be ready shortly. After a few minutes, he returned to say there was an issue preventing completion and that he needed to contact operations for help. Moments later, I received an email stating our order had been canceled at 9:34 AM, something neither of us initiated. After waiting nearly an hour, I asked for clarification on what happened and about the $95 charge that was now on hold. I explained that we did not have an additional $95 to process another order, as canceled merchant transactions often take 3–5 days to refund. The manager acknowledged this but said there was nothing he could do because “the 72-hour pickup window expired.” Before leaving, I checked my email again and saw that Verizon had just sent a new message saying our order was still ready for pickup and that today (11/7) was the final day to collect it, exactly as we had planned. I went back into the store to show him this, hoping for some understanding or at least an apology. Instead, he showed me on his iPad that the order had been “canceled at 12:53 AM by the customer” and repeated that we canceled it, which was simply not true. So quick to cancel the order but not very quick to find a solution. Only my 84-year-old grandfather and I are authorized on the account, and he does not have the means or access to cancel an order online. We drove two hours to complete a pickup that Verizon confirmed was ready, only to be told it was canceled by us, without any explanation or solution. When I expressed concern that if the system truly shows a customer-side cancellation, that could suggest a possible fraud or technical issue, the manager simply replied, “I don’t know, I can get you to that department,” only for it to be a continued wait as it was nothing he could do at that moment to connect me with someone to find an answer . The lack of compassion and accountability was extremely disappointing. We have been loyal Verizon customers for years, carrying multiple devices and paying an average of $700 per month, yet the experience today made us feel unappreciated and dismissed. A little empathy and ownership would have gone a long way, even a simple acknowledgment that the situation was unfortunate and an offer to assist with reprocessing the order. As a long-time paying customer, I sincerely hope Verizon corporate will review this location’s customer service standards. Every customer, especially the elderly clientele that filled the store today, deserves to feel respected, supported, and valued, not brushed aside. This experience has left us questioning our relationship with Verizon, and we will be reevaluating our service options moving forward.
• AP

  Abby Pence

  Sep 24, 2025
  5.0
  The guy that took care of us was Landon he is awesome. Wouldn’t go to anyone else he is the shit!
• AA

  Allen Antonson

  Sep 5, 2025
  2.0
  Phones were not set up correctly. We called the main number for assistance and the lady helping us had to work on my wife's phone number for over an hour to correct the problems.
• JS

  John Strode

  Aug 21, 2025
  1.0
  No orderly handling of customers. After waiting for 10 minutes without acknowledgement a worker took my info then watched the door for another 5 minutes. I asked her why she could not help me, she said her job was to watch the door.....until someone came over and told her to start helping cust

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