Verizon

3.8
560 reviews
Get DirectionsCallWebsite

Business Details

867 S 29th Ave, Bozeman, MT
59718, United States
(406) 585-9205
https://www.verizon.com/stores/details/montana/bozeman/bozeman-gateway-1075242
GoogleFacebookInstagramTwitter

About

Cell Phone StoreElectronics Store
Visit our store at Bozeman for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
867 S 29th Ave, Bozeman, MT
59718, United States

Hours

Reviews

3.7
385 reviews
5 stars
193
4 stars
56
3 stars
32
2 stars
20
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness and professionalism, others were criticized for rudeness and lack of assistance.

Wait Times

Many customers reported long wait times, often exceeding initial estimates, leading to frustration and dissatisfaction.

Knowledge and Helpfulness

Some staff members were noted for their knowledge and ability to assist customers effectively, while others were seen as unhelpful or dismissive.

Communication Issues

Several reviews highlighted poor communication regarding billing, promotions, and service availability, contributing to customer frustration.

Store Management

Management received criticism for not addressing customer concerns adequately and for perceived lack of accountability.
  • KB
    Katie Becker
    Oct 19, 2025
    5.0
    Verizon was great to work with. Fast service and very knowledgable. Thank you!!
  • MM
    Max Mendoza
    Sep 13, 2025
    1.0
    If you are ready for overpriced plans, and unhelpful staff + and useless app that could be worked on this is the place.
  • IN
    Ian Nicklin
    Sep 10, 2025
    1.0
    Late father's cell phone account needed transfer to paper billing, as my mother pays by paper. I came in August and configured this, and confirmed the billing address. Never received a paper invoice. I returned today, waited 30 minutes, and was told the bills were sent to the wrong address. They refused to waive late fees. Then both customer service reps dismissively walked away from me, leaving me unable to waive the late fees. Avoid this company.
  • JG
    Julia Goughnour
    Sep 2, 2025
    5.0
    Justin is AWESOME. Stayed professional, patient, and helpful despite MULTIPLE hang-ups and barriers while trying to get my new phone/line set up. Almost lost my mind several times but he never did. Wow. Give this guy a raise.
  • OG
    Olivia Genteman
    Aug 14, 2025
    2.0
    I went in to upgrade my phone after getting a quote from Michael earlier in the day. I checked in, was put in the queue, and waited well over an hour—some of that time in my car, most of it in the store. When Michael was finally available (around 6:30, with the store closing at 7), he told me he couldn’t help set up my phone because they were closing soon. I was shocked—if I wasn’t going to be helped, someone could have told me earlier instead of letting me waste my time. Another employee even checked in with me during the wait but said nothing about not being able to assist. Very poor communication and disappointing service.
Read more reviews on Google

Frequently Asked Questions About Verizon

What are the Verizon store hours in Bozeman, MT?

The Verizon store in Bozeman is open from 9:00 AM to 7:00 PM Monday through Saturday, and from 10:00 AM to 5:00 PM on Sunday.

Where is the Verizon Bozeman store located?

The Verizon store is located at 867 S 29th Ave, Suite 101, Bozeman, MT 59718, USA.