Verizon

4.0
398 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Gulfport for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
9368 Highway 49, Gulfport, MS
39503, United States

Hours

Reviews

3.9
306 reviews
5 stars
171
4 stars
47
3 stars
27
2 stars
17
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for their helpfulness and patience, others are criticized for rudeness and lack of knowledge.

Billing Issues

Several customers expressed frustration with billing practices, including unexpected charges and difficulty in resolving billing problems.

Store Experience

Experiences in-store vary widely, with some customers reporting quick service and friendly staff, while others encountered long waits and unhelpful interactions.

Product Availability

Customers noted issues with product availability, particularly for specific phone models, leading to dissatisfaction.

Employee Knowledge

There are concerns about the knowledge and training of some employees, with reports of misinformation and inadequate assistance.
  • DG
    Debra Gable
    5 days ago
    5.0
    Vernon was very patient and instructive. Great guy
  • HB
    Heather Calvert Beard
    Aug 21, 2025
    1.0
    After being loyal on auto pay for over 4 years, Verizon sent a notice that they were removing my loyalty discount. This was the only reason I chose to go with them after having cSpire for over 12 years. So that was going to add $25 extra amonth to my bill putting 2 phone lines at $160 a month. Do they think I'm stupid? And they tried to bully my into changing my plan to pay even more and lose my Disney/Espn/ Hulu bundle that was in my original unlimited plan. Then it gets better. I dug through my bills. They took away my $10 auto pay discount to give me a $5 autopay discount instead? Never caught that. Also My phones are paid for without contracts and we have insurance thru Samsung. I told them to remove any insurance on the account. So in addition to the $5 extra I was also paying $8 more a month for nothing. So to get the notice this month my loyalty discount was going away with the only excuse that it was they decided to "expired" it which was never mentioned upon signing up... I'm Furious. After wasting hours on chat messages, on the phone with multiple people, then as a last resort going into this store who didn't seem to care I mentioned leaving because of the extra $25 a month starting next month for being a "valued customer"???? WORST PHONE COMPANY EVER. WILL NEVER GIVE THEN BUSINESS AGAIN. THEIR REPRESENTATIVES, IF YOU DON'T HANG UP AFTER BEING ON HOLD FOREVER, ARE TERRIBLE. MOST DON'T UNDERSTAND ENGLISH AND THINK YOU ARE STUPID I GUESS THINKING ID BE OK HAVING MY PLAN CHANGED TO LOSE PERKS AND STILL PAY MORE FOR THE SAME SERVICE? I WILL REFRAIN FROM USING THE WORDS THAT BETTER EXPRESS HOW I FEEL RIGHT NOW. I WILL NOT BE TAKEN ADVANTAGE OF AND BULLIED.
  • TC
    Tyrone Coleman
    May 26, 2025
    5.0
    Danny Representative and Grace Assistant Manager at Verizon in Gulfport, Mississippi were absolutely fantastic. They were so patient and helpful while working to resolve my ongoing issue with Verizon. They handled everything objectively and professionally, and they really went the extra mile to make sure everything was taken care of. That's real customer service – it's about connecting with people and understanding their needs, not just making a sale. I'm so grateful for their help!"
  • MM
    Michael Mansley
    Apr 23, 2023
    4.0
    They don’t have what you need for new iPhone 14 pro max

Frequently Asked Questions About Verizon

What are the store hours for the Verizon Gulfport location?

The Verizon store in Gulfport is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.

What types of products can I find at the Verizon Gulfport store?

You can find the latest 5G smartphones like iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.