Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 5227 N. Antioch Rd. in Kansas City, MO 64119
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.2
210 reviews
5 stars
160
4 stars
6
3 stars
6
2 stars
11
1 star
27
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Ashley, Molly, and Ian providing excellent service.
Inconsistency
There were several complaints about inconsistent service quality, with some customers experiencing unprofessional behavior and poor assistance from certain staff members.
Store Environment
Customers noted a lack of product displays and issues with store hours, including being closed on Sundays and staffing shortages.
Product Knowledge
While many employees were commended for their product knowledge, some customers reported confusion and misinformation regarding plans and pricing.
- RHRoben HallDec 17, 20255.0I had a wonderful experience doing an upgrade on my iPhone. Raven stayed until my phone was completely installed and ready to use. Super friendly and knowledgeable ladies at this Antioch Road location. Thanks, Roben;-)
- SBStephan BrownDec 1, 20255.0The ladies were nice and helpful easy set up and got all my needs
- KSKimberly SuttonDec 1, 20253.0Nice employees very helpful
- QJQuentin JohnsonNov 16, 20251.0Not open on Sundays
- TTtashpiro01Oct 29, 20251.0Almost zero displays and actually no android products in store Service will prioritize phonecalls over walk ins
Frequently Asked Questions About Verizon
What brands of mobile phones does Russell Cellular in Kansas City offer?
Russell Cellular offers mobile phones and devices from Verizon, Samsung, Google, Apple, Motorola, and LG.
What are the regular business hours for Russell Cellular at 5227 Ne Antioch Rd, Kansas City?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Does Russell Cellular offer in-store pickup for their products?
Yes, Russell Cellular provides in-store pickup services for customers.
What payment options are accepted at Russell Cellular?
They accept American Express, Cash, Discover, Mastercard, and Visa.
Is the Russell Cellular location at 5227 Ne Antioch Rd wheelchair accessible?
Yes, this location has a wheelchair accessible entrance.
Where can I find more information or schedule services online for Russell Cellular?
You can visit their website at http://www.russellcellular.com or use the My Verizon app to schedule services.
Are appointments required to visit Russell Cellular in Kansas City?
No appointments are required; you can visit during their regular store hours.
What nearby restaurants can I visit before or after shopping at Russell Cellular?
Nearby restaurants include Five Guys, PepperJax Grill, and Baskin-Robbins, where you can enjoy burgers, sandwiches, or ice cream.
Is there convenient transportation near Russell Cellular in Kansas City for easy access?
Yes, ZMAKC Executive Transportation provides airport shuttle services nearby, helping customers get to and from the store conveniently.
Can I visit other electronics or mobile phone stores near Russell Cellular in Kansas City?
Yes, the nearby area includes other Verizon stores and Russell Cellular electronics stores, offering additional options for mobile technology.