Verizon

Reviews

• SL

  Savannah Little

  Oct 15, 2025
  5.0
  Very sweet guy helped us after having a super rude lady in Hannibal. Thank you for helping my family fix our numbers!
• TD

  Taylor Doyle

  Sep 27, 2025
  1.0
  SALES REPS HERE WILL ADD THINGS TO ACCOUNT WITHOUT DISCLOSING FEES!!! I was added to my husband's plan after we got married. After we thought everything was all said and done the rep mentions that we could have secondary numbers on our phones; he explained they could be used to give to retail stores in place of our actual numbers for data breaches, etc. The way he spoke to us, it sounded like it was included in our current phone plan and he NEVER told us it was going to be an additional $15/line. To make matters worse, we did not even get the print out showing the secondary numbers and the cost. I asked what the secondary numbers were and the rep said I would need to go online to get them. Now, at the time this happened I was not an account manager on the plan and was not able to look at our bill. I will accept that my husband should have been checking, but he did not. However, a couple of months goes by and my husband upgrades his cell phone and adds insurance to the new phone. This time the sales rep screwed us over by adding insurance onto the secondary number associated to my husbands line. Why would that even happen? There's not even a device associated to that number? Additionally, we have NEVER used those secondary numbers to this day. Now fast forward to last month, I insist on checking the phone bill because it seemed really high for what we thought we were supposed to be paying. I get added as an account manager and when I look at our bills, I see these additional charges for the secondary numbers and being double charged for insurance. I go into this store and tell the sales rep I wanted the extra things removed, get told a manager has to do it and when the manager gets told what I want done, he makes a comment about how he is supposed to have me call in to get these things taken off my bill. I asked how any of this even happened without our knowledge and get no answers, but they remove the items requested. I call into customer service the following day (August 14th) and ask for a refund for everything since you can clearly see on all of our bills that the secondary numbers have never been utilized, the fees were not disclosed to us, and there should have not been insurance added to a phone number with no physical device. I was told my complaint would be escalated to someone in another department and would be contacted in 3 to 5 business days....I hear nothing after 6 business days and call back. Get told this time it could take up to two weeks. I was also offered a refund for 50% of what I was over charged, but was told I could wait to speak with whoever was supposed to call me back with my escalation. I said I would wait (BIG MISTAKE) because I figured I could get the 50% back if they chose to not refund everything. I call back after two weeks and then get told it would take a month. I call again on September 26th, and after being on the phone just shy of 2 hours (most of which was spent on hold and I got transferred to 4 different people), I was immediately got hung up on/the call disconnected by the 4th person (I believe her name was Heidi). I'm absolutely livid as this point, but I schedule a call back for this morning at 9am. When I get called, I ask to speak with someone in the department that my complaint got "escalated" to so I didn't have to play phone tag with everyone. When I speak to a supervisor that's not even in a different department, he tells me they will only refund the past 3 months which is no where near what the 50% refund would have been. This is all after 3 of the customer service reps I talked to confirmed that they have been getting numerous calls from other customers over the same issues I was having. I feel like I've just been lied to by everyone with this company at this point. I left AT&T so my husband could keep his account with Verizon, but if this isn't resolved by Monday, we'll be going back to AT&T.
• SH

  sachin handa

  Sep 25, 2025
  1.0
  If I could give less than zero stars, I would. My recent experience at this Verizon center was deeply disappointing and frustrating. I visited to explore possibility to switch my line from T-Mobile to Verizon in order to enable international roaming. What should have been a routine process turned into a five-hour ordeal. The staff appeared untrained and lacked the necessary expertise to handle the porting and activation process. After 4-5 hours of waste of my time, they non-skillfully transferred my phone number from T-Mobile to Verizon but failed to activate the SIM. Shockingly, I was told—without any accountability or professionalism—that they could not activate my line. This left me without a working phone number, effectively disconnecting me from critical services and contacts tied to my number of 15 years. In a state of panic, I went to the nearby T-Mobile store at 2101 W Broadway A, Columbia, MO, where the contrast in service was stark. The team there was exceptionally professional, knowledgeable, and empathetic. Within 30 minutes, they helped me recover my number—though it did cost me additional time and money. Key takeaway: T-Mobile demonstrated excellence in customer service and technical competence. I would rate them 100 stars if I could. Verizon, on the other hand, failed at every level of service delivery and accountability.
• CM

  Christian Mideke

  Sep 22, 2025
  1.0
  I do not recmined this place at all . Inhave been with verizon for 10.5 years i have never had a problem. I took my phone in have it trad in. Employee took my phone through it . Broke it . They done nothing. Very upset. Horrible behavior and service there. Manger is worthless .
• TD

  Thomas Dyrek

  Aug 9, 2025
  1.0
  I asked for the pin to move service to another provider. They told me that they cannot help me, I have to call the verizon service number but they kick me out of the store because the store is for customers only... with funny remarks - come back when you will be customer we happy to help... This is not bad reviews for Verizon by any means because I was generally happy with the service and my family are still with them. This is just bad, and very rude people in this particular location- not 1 person the whole culture there. They service their own percentage what they can get out of customers in my opinion (I think thats a culture in this place) you are not in their best intrest...

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