Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in White Bear Lake, MN. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.8
217 reviews
5 stars
198
4 stars
9
3 stars0
2 stars1
1 star
9
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, patience, and professionalism, particularly highlighting employees like Jake, Rod, and Sam.
Knowledgeable Staff
Customers frequently noted the staff's expertise and ability to explain products and services clearly, making the purchasing process easier.
Positive Experiences
Numerous reviews reflected overall satisfaction with the service received, describing experiences as pleasant and enjoyable.
Teamwork
Several customers mentioned the collaborative efforts of the staff, indicating a supportive team environment that enhances customer service.
Long Wait Times
Some reviews pointed out long wait times due to understaffing, which affected the overall experience for a few customers.
- SRSuzanne La RosaNov 17, 20255.0Billy was terrific. Very knowledgeable and extremely helpful. Answered all my questions. A wonderful experience!!!
- ALAndrew lemonNov 12, 20251.0I am Verizon Business customer. Whole experience switching from T-Mobile to Verizon has been a nightmare. Switching was supposed to be quick.. it wasnt. The pricing has been a constant battle. Upgrading devices on lines was hassle.. new price is NOT what I was told. Credits have been a hassle to get applied and months later the price increases without warning or explanation. Worked with Ellie and she called more in 3 weeks to get me to try and purchase business lines that I have spoke to her in the nearly 10 months I've been signed up. They care more about getting new customers than replying and helping those that just switched. I am 4 days with no reply via email or text on why my bill is yet again incorrect.
- BLBrandon LeibfriedOct 13, 20255.0Billy was fantastic helping me out today with plan adjustments and device upgrades and set up. And great conversation in the times we had to wait for stuff
- BLBill LaPlanteOct 8, 20255.0Gerry was the best!
- SNSondra NelsonSep 22, 20255.0Billy was very helpful, patient, and polite. He made me feel special and an important customer. I would recommend this location to others. (Tell them to ask for Billy)
Frequently Asked Questions About Verizon
What types of products does Victra - Verizon Authorized Retailer offer?
Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What are the store hours for the Verizon Authorized Retailer in White Bear Lake?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 5:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Which payment methods are accepted at this Verizon Authorized Retailer?
They accept American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, Samsung Pay, and Visa.
Does Victra in White Bear Lake offer in-store pickup for orders?
Yes, the store offers in-store pickup for orders placed online.
Is free Wi-Fi available at the Verizon Authorized Retailer in White Bear Lake?
Yes, free Wi-Fi is available for customers inside the store.
Can customers recycle their old electronic devices at this Verizon Authorized Retailer?
Yes, the store provides electronic recycling services.
Where is the Victra Verizon Authorized Retailer located in White Bear Lake?
It is located at 4705 Highway 61, White Bear Lake, MN 55110.
Are there any nearby places where I can get coffee before visiting the Verizon store?
Yes, J Tea & Bake (White Bear Lake), a coffee shop and tea room, is nearby and a great spot to grab a coffee before your visit.
What nearby fitness options are available around the Verizon Authorized Retailer?
Club Pilates, a pilates studio and gym, is close by, offering a convenient place to work out before or after visiting the store.
Are there nearby government or public service offices close to the Verizon store?
Yes, the City of White Bear Lake - Government and the White Bear Lake Police Department are nearby, which might be relevant for customers visiting multiple local services.