Verizon

4.8
221 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in White Bear Lake, MN. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
4705 Highway 61, White Bear Lake, MN
55110, United States

Hours

Reviews

4.8
217 reviews
5 stars
198
4 stars
9
3 stars
0
2 stars
1
1 star
9

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, patience, and professionalism, particularly highlighting employees like Jake, Rod, and Sam.

Knowledgeable Staff

Customers frequently noted the staff's expertise and ability to explain products and services clearly, making the purchasing process easier.

Positive Experiences

Numerous reviews reflected overall satisfaction with the service received, describing experiences as pleasant and enjoyable.

Teamwork

Several customers mentioned the collaborative efforts of the staff, indicating a supportive team environment that enhances customer service.

Long Wait Times

Some reviews pointed out long wait times due to understaffing, which affected the overall experience for a few customers.
  • SR
    Suzanne La Rosa
    Nov 17, 2025
    5.0
    Billy was terrific. Very knowledgeable and extremely helpful. Answered all my questions. A wonderful experience!!!
  • AL
    Andrew lemon
    Nov 12, 2025
    1.0
    I am Verizon Business customer. Whole experience switching from T-Mobile to Verizon has been a nightmare. Switching was supposed to be quick.. it wasnt. The pricing has been a constant battle. Upgrading devices on lines was hassle.. new price is NOT what I was told. Credits have been a hassle to get applied and months later the price increases without warning or explanation. Worked with Ellie and she called more in 3 weeks to get me to try and purchase business lines that I have spoke to her in the nearly 10 months I've been signed up. They care more about getting new customers than replying and helping those that just switched. I am 4 days with no reply via email or text on why my bill is yet again incorrect.
  • BL
    Brandon Leibfried
    Oct 13, 2025
    5.0
    Billy was fantastic helping me out today with plan adjustments and device upgrades and set up. And great conversation in the times we had to wait for stuff
  • BL
    Bill LaPlante
    Oct 8, 2025
    5.0
    Gerry was the best!
  • SN
    Sondra Nelson
    Sep 22, 2025
    5.0
    Billy was very helpful, patient, and polite. He made me feel special and an important customer. I would recommend this location to others. (Tell them to ask for Billy)

Frequently Asked Questions About Verizon

What types of products does Victra - Verizon Authorized Retailer offer?

Victra offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.

What are the store hours for the Verizon Authorized Retailer in White Bear Lake?

The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 5:00 PM, and Sunday from 12:00 PM to 5:00 PM.