Verizon

4.0
304 reviews

About

Cell Phone StoreElectronics Store
Visit our store at West Saint Paul for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DeliveryAvailable
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Verizon
1608 Robert St S, West Saint Paul, MN
55118, United States

Hours

Reviews

3.8
217 reviews
5 stars
124
4 stars
25
3 stars
19
2 stars
9
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received high praise for their helpfulness, while others were criticized for being unprofessional and unhelpful.

Employee Performance

Certain employees, like Tom and Huy, were highlighted for their exceptional service, while others, including management, faced significant criticism for poor handling of customer issues.

Service Issues

Customers reported various service-related problems, including billing discrepancies, long wait times, and unresolved technical issues.

Store Experience

Experiences varied widely; some customers appreciated the friendly atmosphere and efficient service, while others felt neglected or disrespected.

Promotions and Offers

Customers expressed frustration over unfulfilled promotional offers and lack of loyalty rewards for long-term customers.
  • GM
    Gary Mathison
    2 days ago
    5.0
    Alyssa was awesome! Very knowledgeable able international plans.
  • AP
    Andy Putnam
    Nov 9, 2025
    3.0
    Helpful for me
  • WW
    Will
    Nov 8, 2025
    5.0
    Great service very helpful
  • TB
    Tony Batchelor
    Sep 20, 2025
    5.0
    This 5 star review is for Tom. This guy is an incredible worker and an absolute asset to this stores location. I got an iPhone 17 and had to transfer my number over. I came in with no appointment 10 minutes before close on a Friday night and he still put me on the list and stayed with me over an hour past close to try to get my number working. We came to a point where I had to wait until tomorrow to see if it worked. It didn’t (not Tom’s fault at all) so I came back in and sure enough Tom was there again ready to help. We spent another 30 or so minutes working on it and he got my phone service transferred to my new iPhone. This guy was such a HUGE help to me I cannot thank him and the other employees working at the time enough. 10/10 service will always recommend this store from now on. Thank you!
  • TN
    TI NY
    Jun 1, 2025
    1.0
    Just poor connection and poor company service for phones

Frequently Asked Questions About Verizon

What are the store hours for Verizon in West Saint Paul?

The Verizon store in West Saint Paul is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.

Which mobile phone brands does Verizon West Saint Paul offer?

Verizon West Saint Paul offers mobile phones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.