Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Waconia, MN. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Ethan, Sam, and Chris.
Sales Experience
While initial sales experiences were often positive, some customers reported issues with misleading promotions and poor follow-up service after the sale.
Store Operations
Several reviews highlighted problems with store operations, including issues with appointment scheduling and product availability.
Mixed Experiences
Overall, experiences varied significantly, with some customers expressing frustration over service recovery and management interactions.
JN
Jon Nelson
1 day ago
5.0
Sam was amazing. Not only for us but everyone he worked with while we were there starting our new service. Great guy, fun and very informative. He made our time there great and was the best experience with anyone we have ever dealt with since mobile phones were started. Great guy.
DR
Dianne Richman
Dec 30, 2025
5.0
Sam was helpful, polite and efficient.
NH
Nick Hively
Nov 7, 2025
5.0
Jay and Sam answered all our questions and got us set up with 2 new phones. Great service at the Waconia location.